Help Desk Analyst II

Description I have a great opportunity for a Service Desk Analyst I to work with a fantastic team. You will be part of a dynamic team dedicated to ensuring proper workstation, application, and telephone operations for all firm employees through exemplary customer service and professionalism. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clientsResponsibilities: Address and resolve customer inquiries in a timely and professional manner. Utilize the ServiceNow queue to manage and prioritize support requests. Provide expert assistance with MS Office 365 and associated office products. Address and troubleshoot connectivity issues, providing solutions to ensure seamless operations. Monitor customer accounts regularly, taking appropriate action when necessary. Maintain a high level of customer service, ensuring all interactions are handled with professionalism and courtesy. Collaborate with team members to share knowledge and contribute to team goals. Stay updated with the latest updates and features of MS Office 365 to provide effective support. Continuously improve processes to enhance efficiency and customer satisfaction. Handle other tasks as assigned, ensuring all responsibilities are fulfilled in accordance with company standardsRequirements Proven experience as a Help Desk Analyst II or similar role in customer support. Proficient in MS Office software, including Word, Excel, PowerPoint, and Outlook. Strong problem-solving skills with the ability to diagnose and troubleshoot technical issues. Excellent communication skills, both written and verbal, to effectively interact with users. Ability to multitask, prioritize, and manage time effectively. In-depth understanding of computer systems, networks, and operating systems. Familiarity with remote desktop applications and help desk software. Good understanding of computer support and troubleshooting. Ability to provide step-by-step technical help, both written and verbal. IT-related degree or relevant professional certifications would be advantageous. Customer-oriented and cool-tempered, able to handle and resolve customer complaints effectively. Must be able to work independently and as part of a team. Flexibility to work in shifts or provide on-call support when needed. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .