IT Manufacturing Support Analyst - Bloomington, MN

Digital Intelligence Systems, LLC
Bloomingtonmn, MN
25 Mar 2024

Vacancy expired!

IT Manufacturing Support Analyst

Location: Onsite in Bloomington, MN

Job Description This role is responsible for providing shop floor support for the Manufacturing Execution System, hardware devices, Production PCs and some Production Apps (that are supported locally). The incumbent also serves as the main liaison between the plant operations and digital support team as a technical resource that can articulate customer requirements into actionable projects and solutions.

Job Responsibilities:

  • 1st point of contact for daily support of manufacturing network hardware devices such as printers, barcode scanners, desktop computers.
  • Perform daily checks of IT equipment on manufacturing floor before beginning of shift starts.
  • Coordinating the roll-out of IT updates on manufacturing computers. Would need to monitor updates pushed to the machines and co-ordinate when those updates are applied so as to minimize manufacturing disruptions.
  • Ability to troubleshoot and fix hardware devices, PC operating system issues, production software applications, and help with network related issues. Must be able to distinguish troubleshooting between a hardware or software issue.
  • Responsible for configuring and maintaining fixture PC's and associated production software applications / drivers that include custom applications, Access DB, Linux RedHat Cloud based systems, GitLab, and others as deployed in production.
  • Document items worked and issues resolved and open items for next shift IT manufacturing support analyst.
  • Documentation of standard procedures for support IT-related operations in manufacturing and distribution for new and existing process.
  • Assist with troubleshooting efforts impacting manufacturing until root-cause has been identified.
  • Ability to prioritize and balance the demands between daily tasks and project-based workload.
  • Ability to adjust and adapt to changes in a fast-paced environment.
  • Availability to work overtime as needed.

Job Requirements:

  • 3 years of experience supporting manufacturing information technology.
  • Must be customer focused and the ability to translate technical request from manufacturing operations to manufacturing architects and developers in a concise manner.
  • Clear knowledge and understanding of network topology LAN, WAN and Wireless technologies
  • Good oral and written communication skills when interacting with factory personnel and ability to articulate manufacturing issues to escalate support issues.
  • Highly motivated and the ability to complete work on time without supervision.
  • Previous manufacturing environment experience troubleshooting and implementing barcode scanning technology (1D and 2D), manufacturing label print technology from various vendors (Zebra, Intermec, Thermal Printers).
  • Knowledge of Scripting tools like C Sharp (Or the ability to self-educate on these if needed)
  • Knowledge and understanding of Access DB and how databases work with Microsoft SQL 2012, 2014, 2016, 2019.
  • Knowledge and understanding how Windows Server 2012, 2016 and 2019 operate.
  • 3 years of support experience with Microsoft Windows 10 Professional.

Education:

  • At least associates degree preferably in Information Technology or Computer Science.
  • CompTIA A+ certification a plus, but not required
  • Network+ certification a plus, but not required

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
  • ID: #49538547
  • State: Minnesota Bloomingtonmn 55431 Bloomingtonmn USA
  • City: Bloomingtonmn
  • Salary: $22 - $25 per hour
  • Job type: Permanent
  • Showed: 2023-03-25
  • Deadline: 2023-05-23
  • Category: Et cetera