Vacancy expired!
Our client is seeking an IT Operations Manager who will lead and mentor a team responsible for implementing technology solutions as well as maintaining infrastructure and providing a high level of customer support.
- The IT Ops Mgr will assess current technologies and determine business needs and manage IT infrastructure projects.
- He/she will work the service desk team to insure timely resolution within stated SLAs and assist with L3 support.
- Drive continuous improvement ITIL initiatives
- Provide structure, guidance and support for budgeting, capital and OpEx planning for delivery of technology
- Maintain IT practices/policies throughout IT including vendor coordination, telecommunications, network and storage infrastructure, endpoint and server and enterprise applications.
- Will be responsible for overall operational security including security tools, metrics and training and managing security contractors and vendors.
- Manage cyber security functions and ensure security monitoring 24.x.7x365 basis
- Master's or Bachelor's degree in computer science, MIS or related field, or equivalent work experience.
- 15 or more years of experience in IT Operations
- 5 or more years of leadership experience in leading cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts.
- 5 or more years leading IT operations or IT Service Desk teams.
- Strong IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT Operations
- Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied.
- Advanced knowledge of Microsoft 365.
- Extensive experience configuring and troubleshooting Microsoft Operating Systems and IT networks.
- Working technical knowledge of networking protocols, Microsoft Active Directory, Group Policy, Remote Desktop Services, DHCP, DNS, VMware, storage solutions, data backup, disaster recovery, and endpoint management.
- Scripting languages/automation experience a plus