IT Operations Manager

14 Nov 2024

Vacancy expired!

Our client is seeking an IT Operations Manager who will lead and mentor a team responsible for implementing technology solutions as well as maintaining infrastructure and providing a high level of customer support.

  • The IT Ops Mgr will assess current technologies and determine business needs and manage IT infrastructure projects.
  • He/she will work the service desk team to insure timely resolution within stated SLAs and assist with L3 support.
  • Drive continuous improvement ITIL initiatives
  • Provide structure, guidance and support for budgeting, capital and OpEx planning for delivery of technology
  • Maintain IT practices/policies throughout IT including vendor coordination, telecommunications, network and storage infrastructure, endpoint and server and enterprise applications.
  • Will be responsible for overall operational security including security tools, metrics and training and managing security contractors and vendors.
  • Manage cyber security functions and ensure security monitoring 24.x.7x365 basis

Education/Experience
  • Master's or Bachelor's degree in computer science, MIS or related field, or equivalent work experience.
  • 15 or more years of experience in IT Operations
  • 5 or more years of leadership experience in leading cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts.
  • 5 or more years leading IT operations or IT Service Desk teams.
  • Strong IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT Operations
  • Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied.
  • Advanced knowledge of Microsoft 365.
  • Extensive experience configuring and troubleshooting Microsoft Operating Systems and IT networks.
  • Working technical knowledge of networking protocols, Microsoft Active Directory, Group Policy, Remote Desktop Services, DHCP, DNS, VMware, storage solutions, data backup, disaster recovery, and endpoint management.
  • Scripting languages/automation experience a plus
After training position may be hybrid onsite and remote (2-3 days per week).

  • ID: #22714404
  • State: Minnesota St cloud 00000 St cloud USA
  • City: St cloud
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-14
  • Deadline: 2022-01-09
  • Category: Et cetera