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- Work Location: Wyoming, MN
- Contract Duration: Through 2023 with potential to extend or hire-on
- Perform computer lifecycle upgrades
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
- Ticket and time tracking using our ITSM solution, ServiceNow
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
- Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
- Administration of Active Directory and O365 for all user and end-user system objects
- 2-year technical degree or equivalent experience preferred, but not required
- 1-3 years’ experience working in an enterprise helpdesk setting preferred, but not required
- Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment
- Advanced knowledge of Windows 10, Windows 11, and server operating systems
- Experience configuring and maintaining laptops and desktops in an enterprise environment
- Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
- Must be self-motivated with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required
- Manual and physical dexterity required
- Must be able to lift 40+ pound equipment with or without reasonable accommodations