Why Wells Fargo:This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.About this role:Wells Fargo is seeking a Lead Product Manager role, focusing on the build out of our operational insights and data optimization product. This position is an opportunity to lead the development and implementation of enterprise complaints, remediation and redress data insights and root cause analysis optimization. This role will support designing and leading delivery efforts for business and product use cases, leveraging Artificial Intelligence solutions that will optimize the outcomes for business lines and teams supporting identification and resolution of customer impacts and events. Critical success factors will include the ability to develop partnerships and influence positive outcomes with many business and functional areas and provide execution excellence for risk management and process optimization.In this role, you will:
Lead complex initiatives including establishing marketing programs for new products or enhancements
Conduct market research and market results-oriented analysis for major products and services
Review and analyze complex major product lines and services
Implement change delivery solutions for the portfolio's technology process work of low to moderate complexity
Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
Oversee risk management to meet deliverables and drive new initiatives
Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
Lead projects, teams, or serve as a mentor to less experienced staff
Required Qualifications:
5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes.
Ability to influence and build relationships with LOB stakeholders, technology leadership, external service providers, and architecture teams.
Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations
Knowledge and understanding of customer Redress, Complaints and Remediation’s policies and regulations.
Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies.
Job Expectations:
Ability to travel up to 10% of the time.
This position is not eligible for Visa sponsorship.
Ability to work on site in a hybrid role.
Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.
Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$84,000.00 - $149,400.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:7 Nov 2024 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-414051
Full-time