Night Auditor (Part-Time) - Sheraton

Job Descriptions:When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel. This is a Sherman Associates owned Marriott International, Inc franchised location. The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests. Schedule: We are currently seeking part-time availability, shifts include weekends and Mondays from 11:00PM - 7:00AM. ESSENTIAL FUNCTIONS

Registers guests to the hotel, verifying reservation, address, email address and credit information

Proficient on kiosk operations to assist when necessary

Answers the telephone in a timely and professional manner

Addresses guest complaints, problems and/or requests in friendly and professional manner

Ensures that all matters are resolved or addressed with the proper department head

Have an intimate knowledge of the hotel facilities and the local geographic area

Accepts payment for guests’ accounts at the time of registration and at checkout

Processes all Retail transactions for the guest

Issues luggage claims and check guest luggage when requested

Manages nightly hotel operations

Verifies revenue from all sources is accurately balanced, follow up on any discrepancies

Posts any transactions needed

Performs end-of day procedures

Produces daily reports for departments and department heads

Compiles and run statistical reports for all departments and transfer information to our Accounting department

Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts

Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

Performs duties of Guest Services Agent

Completes other duties as assigned

Required Experience:Minimum Requirements

One to two years of general hospitality experience strongly preferred in front office or accounting.

High School or equivalent education is required. Associate degree in Business or some college is preferred.

Ability to communicate effectively and follow directions in a multilingual environment

A passion for the mission, vision, and values of Sherman Associates

Schedule may vary due to the specific needs of the hotel

Able to organize, plan ahead and manage workload

Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Basic accounting concepts, the ability to operate Microsoft Office programs and the internet

Extensive knowledge of the hotel, its services, and facilities

Ensure compliance with federal, state and local laws regarding health and safety services

Keyword: hotel, overnight, night auditor, overnight shift, hotel front desk, front desk, third shift, duluth mn, fairfield inn, holiday inn, finance, accountant, intern, internship, business, sheratonFrom: Sherman Associates