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Overview
Marsden Building Maintenance, a Marsden Holding Company, is a facility services provider with an unmatched reputation for operational excellence. We clean, sanitize, and service large and small businesses across the Midwest. In a nutshell: we clean buildings really well. Job Skills / RequirementsSpecial Services Operations Manager Directs the activities and oversees the training and development of the special services team that has experience in floor care. Develops and maintains relationships of trust with property management/client contacts at all assigned accounts.Essential Duties and Responsibilities include the following.- Prepares annual budgets for all assigned accounts to include labor, cleaning supplies, equipment, etc. using Microsoft Excel worksheets.
- Develops and maintains customer relationships through a scheduled program of calling and meeting with all property managers within the assigned accounts.
- Handles all customer correspondence related to changes in the building budgets and staff to include letters, email, fax, voicemail, telephone contact, etc.
- Leads Team - Staffing, decision-making, facilitating and process improvement; Provides regular performance feedback; Develops team member's skills and encourages growth
- Actively develops supervisory and management staff to prepare for corporate growth.
- Responds to customer complaints by coordinating the activities of area managers and their staff.
- Confirms the accuracy of the bi-weekly payroll for all assigned accounts to include auditing of time and payroll reports.
- Ensures that an account manual of all important account-specific documents is available at all assigned accounts.
- Coordinates the activities of all account managers in the assigned area for covering open account manager positions, mentor neighboring buildings, etc.
- Assigns tasks to associates and inspects completed work for conformance to standards.
- Performs other related duties assigned by management.
- 3-5 years of project management and leadership experience
- Experience with specialty floor cleaning and construction clean up
- Problem Solving
- Customer Service
- Strong written and verbal communication skills
- Change Management