Operations Supervisor - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Operations Supervisor uses sharp business skills to assist in end-to-end business process activities by creating, controlling, and improving business processes by assisting in process design, project implementation for improvement activities, diagnosing process improvement opportunities and develop solutions using principles of process excellence and related tools. Also assists in quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work weekends.We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.   Training will be conducted virtually from your home.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:

Manages day-to-day and production operations for a team of 30-40 medical coders

Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues

Assesses, evaluates, and addresses daily workload and queues

Analyzes productivity of medical coders compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk

Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas

Functions as department’s liaison and contact / resource person for providing client issues and problem resolutions

Creates competencies for coders; identifies training and development opportunities for coders

Incorporate feedback from operational, financial and QA reports to improve performance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma / GED

2+ years working in an Operations/Production environment

1+ years of experience as a team lead or supervisor, responsible for performance management

Experience tracking employee’s KPI’s (Key Performance Indicators).

Proficiency with Microsoft Word (ability to create, edit, save and send documents)

Microsoft Excel (ability to create, edit, save and send spreadsheets)

Microsoft PowerPoint (ability to create, edit, save and send presentations)

Must be 18 years of age OR older

Ability to work full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work weekends.

Preferred Qualifications:

2+ years of leadership experience

Healthcare experience

Coding certification to include the following: CPC, CCS, RHIA, or RHIT

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $58,300 - $114,300 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .#RPO #GREEN