Patient Services Coordinator

OverviewThe Patient Services Coordinator (PSC) is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department. This role creates the “first impression” guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures an outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.

FTE 1.0, 80 hours per pay period.

Schedule: Monday, Tuesday, Wednesday, Thursday: 9:30am - 6:00pm, Friday: 8:30am - 5:00pm, and every 4th Saturday: 8:00am - 12:00pm.

Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!

ResponsibilitiesCompletes scheduling and registration functionsDemonstrates excellent customer service skillsProduces efficient and accurate schedules and associated reportsRecords and updates schedule changes accurately, communicating changes to all involved staffSeeks out solution to time conflicts directly through parties involved and other available resources.Adds pertinent information and documents into the patient recordArrange for interpreter services when appropriateCompletes clerical and reception dutiesAnswers, screens, and responds to telephones callsReviews and routes scans, faxes, inter-departmental or postal service mailTakes and leaves concise messages for patients and responds as requestedMakes new patient packetsPulling and tallying dataWord processingReport developmentDevelops and implements office/department procedures to maintain systems and recordsOrders supplies and monitors par levels for the departmentLocates and orders repairs and service requestsKnowledge of applicable equipment/processesAbility to coordinate and document operational processesMaintains databases, files and records on a regular basis according to established procedureCompletes the Medicare and Medical Assistance certification, as applicableDemonstrates strong communication skillsStrong knowledge and familiarity with the Fairview systemStrong organizational and prioritization skillsAbility to prioritize competing activitiesQualificationsSeeking strong interpersonal and phone skills, ideally a self-starter in fulfilling job duties.Ability to relate to all age levelsDigital literacyCustomer serviceDetail orientatedFlexibilityOrganization skillsSchedulingSecretarialPreferredVocational/Technical TrainingClerical/scheduling experienceMedical office experienceNeed help finding the right job?We can recommend jobs specifically for you!Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.Vaccination UpdateAs part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.Job Locations US-MN-BlainePosted Date 7 hours ago (7/19/2023 2:14 PM)Requisition ID 2023-116399Profession Business OperationsSpeciality Rehabilitation Services/Sports MedicineDepartment Physical TherapyShift dayHours per 2 weeks 80Location Fairview Clinics-Blaine