Working Title: Relationship Manager, AdvancedJob Class: Information Technology Specialist 4Agency: Minnesota IT Services
Job ID : 78436
Location : St. Paul
Telework Eligible : Yes #LI Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 07/13/02024
Closing Date : 07/22/2024
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Enterprise / Customer Experience Management
Work Shift/Work Hours : Day
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $36.52 - $60.24 / hourly; $76,253 - $125,781 / annually
Job Class Option : IS Planning
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.As the Relationship Manager, Advanced you will build and maintain the relationship between MNIT Services’ Chief Business Technology Officers, their delegates, and MNIT Enterprise Services along with our non-executive branch IT partners. The Relationship Manager, Advanced works with CBTO’s and non-executive customers by identifying agency technical needs, and conducting research and analysis, to make recommendations and/or coordinate technical solutions that align with the strategic and tactical direction of MNIT Services with the goal of ensuring the IT business needs of agency business partners are met. This requires a thorough understanding of the business needs and availability of technical solutions within the MNIT Services Portfolio. The Relationship Manager, Advanced must ensure alignment with the strategic and tactical direction of MNIT Services, as well as provide information and guidance to customers with regard to service billing components, services portfolio, consulting and communication needs. The incumbent will be responsible to develop new processes and process improvements for the team.This position is currently eligible for full-time telework:
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
Minimum QualificationsCandidates must clearly demonstrate all of the following qualifications in their resume:This position requires a minimum of four (4) years of professional information technology experience that includes:
IT experience working in one or more of the following technical domains, along with general IT knowledge of all of these services: network services (voice, VoIP, data and video telecommunications), desktop and mobile device systems, hosting, cloud, data storage systems, O365, project management, business analysis, information security, etc.
Business Relationship Management experience establishing and nurturing relationships, facilitating, connecting, orchestrating, and navigating through IT services to serve stakeholder’s IT business needs.
A minimum of four (4) years working directly with high level management and organizational leaders.
Ability to deliver clear, concise and effective verbal or written messages that facilitate a mutual understanding on both parties.
Customer service skills that include active listening, empathy, and problem-solving.
A Master’s degree in Information Technology or a related field may substitute for three years of experience, OR a related Bachelor’s degree may substitute for two years, OR a related Associate’s may substitute for one year.Preferred Qualifications
Foundation level knowledge and experience with ITIL frameworks of IT Service Management best practices.
Strong problem-solving, organizational and prioritization skills along with the ability to effectively manage multi-tasks.
Knowledge of customer service management best practices.
Effective written and verbal communication skills to a wide variety of audiences.
Negotiation and conflict resolutions skills to develop consensus between a diverse workforce and clientele.
Knowledge of state government financial operations including rates, billing systems and crediting process.
Additional RequirementsIt is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:SEMA4 Records Check (applies to current and past state employees only)Criminal History CheckReference CheckSocial Security and Address VerificationEducation VerificationOther legally required checksMinnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Full-time