Senior Inside Sales Representative

With nearly two centuries of experience, Wolters Kluwer provides information and professional services for accounting, audit, business, compliance, finance, healthcare, legal, risk, and tax industries. Founded in 1836, the company offers expert solutions backed by deep domain knowledge and specialized, intelligent technology to help clients make pivotal decisions.Basic FunctionThe Senior Inside Sales Representative is a quota-carrying team member responsible for working with smaller-size customers across financial services and specialty industries to position and sell CS products. The Senior Inside Sales Representative is responsible for working directly with customers to understand their needs, identify relevant CS products to address these needs, communicate the value proposition of such products, and facilitate all activities to complete a deal (pricing, quote, contract, etc.). The Senior Inside Sales Representative can engage in Solution Consulting to provide deeper product knowledge and expertise. The Senior Inside Sales Rep is accountable for achieving their quota for the assigned book of business, adhering to the defined sales methodology, processes, and policies that govern the sales process, and developing or maintaining customer relationships.Essential Duties and responsibilitiesOversees and manages customer relationships for an assigned book of accounts

Effectively prioritizes and responds to inbound leads or customer requests for information

Leverages SFDC data and account insights to identify, pursue, and close opportunities to retain existing business (e.g., renewals), cross-sell or up-sell at existing customers, or create business with new customers

Maintains a clean and accurate pipeline in CRM

Understands and articulates value propositions of CS offerings; collaborates with product managers or Technical Sales as needed to source deep technical expertise

Adheres to defined sales methodology and sales processes, including steps to configure, price, quote products and services, draft, negotiate, and close contracts

Delivers against individual quotas

Builds internal relationships and develops a collaborative team with Solution Sales function to effectively serve the assigned book of accounts

Assists Service with escalated customer issues, as needed (e.g., payment, supply issues)

Job QualificationsEducation:Bachelor's degree or equivalent experience.

Experience:Five years of B2B commissioned sales or 5-7 years of B2C commissioned sales or equivalent.

Experience in inside sales preferred

Experience in the financial services or lending compliance industries preferred

Other Knowledge, Skills, Abilities, or Certifications:Account Management (general knowledge of customer's business, decision-makers, and purchasing process)

Cross-sell, up-sell, or pursue renewal transactions with customers

Identify when an account requires additional assistance and migrate to a face-to-face account

Solution presentation skills (virtual by phone or video)

Prioritize multiple priorities across various accounts

Interpersonal skills, ability to build stakeholder relationships virtually

Effective collaborator with technically skilled individuals

Professional demeanor in oral and written communications

Self-motivated; proactive and perseverant mindset

Passion for and ability to learn and develop Sales skillsets

Travel:Minimal

Physical DemandsNormal Office Environment.

Benefits:A comprehensive benefits package that begins your first day of employment.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.