Service Coordinator

04 Jul 2024

Vacancy expired!

Location: Plymouth, MN Description:

    Our client is currently seeking a Service Coordinator to join their team immediately!

    Location: Plymouth, MNDuration: Direct Hire

    This job will have the following responsibilities:
    • Manage customers' service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout and invoicing.
    • Manage customers' small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs.
    • Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met.
    • Manage emergency work orders, off-hours and overnight project management, on an ongoing basis in a rotational on-call system.
    • Work with and schedule Labor Partners for service and warranty work.
    • Hold internal and external partners accountable to scopes, budgets, and timelines.
    • Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders.
    • Collaborate with internal stakeholders to ensure consistency in project and service quality.
    • Develop and implement ideas for department improvement.
    • Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).
    • Become a subject matter expert in relevant areas to support service efforts.
    • Perform other duties as assigned.
    Qualifications & Requirements:
    • Bachelor's degree or equivalent experience.
    • 1-3 years customer service.
    • Experience communicating with vendors and customers.
    • Lighting, Electrical, and LED technical knowledge.
    • Lighting project management (industrial, commercial, retail, others).
    • Retail operations.
    • Service Coordinators do support customers and partners during "off hours" and, therefore, are expected to be available for support on some weekends and evenings/nights.
    • Ability to travel up to 10%, may require on-site time.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

  • ID: #43827089
  • State: Minnesota Plymouth 55441 Plymouth USA
  • City: Plymouth
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-07-04
  • Deadline: 2022-09-01
  • Category: Et cetera