Vacancy expired!
Location: Plymouth, MN Description:
- Our client is currently seeking a Service Coordinator to join their team immediately!
- Location: Plymouth, MNDuration: Direct HireThis job will have the following responsibilities:
- Manage customers' service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout and invoicing.
- Manage customers' small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs.
- Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met.
- Manage emergency work orders, off-hours and overnight project management, on an ongoing basis in a rotational on-call system.
- Work with and schedule Labor Partners for service and warranty work.
- Hold internal and external partners accountable to scopes, budgets, and timelines.
- Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders.
- Collaborate with internal stakeholders to ensure consistency in project and service quality.
- Develop and implement ideas for department improvement.
- Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).
- Become a subject matter expert in relevant areas to support service efforts.
- Perform other duties as assigned.
- Bachelor's degree or equivalent experience.
- 1-3 years customer service.
- Experience communicating with vendors and customers.
- Lighting, Electrical, and LED technical knowledge.
- Lighting project management (industrial, commercial, retail, others).
- Retail operations.
- Service Coordinators do support customers and partners during "off hours" and, therefore, are expected to be available for support on some weekends and evenings/nights.
- Ability to travel up to 10%, may require on-site time.