Vacancy expired!
- Need strong exp in EUC (End User computing) and Infrastructure background exp.
- Expansion of services to fill all gamut of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- Own and control finances (Budget and P&L) pertaining to their scope of management
- Excellent understanding of ITIL processes (certification preferred)
- Experience on Automation in service delivery
- Resource management of 100+ team members
- Management reporting
- Knowledge and ability to handle multiple tracks including End User Computing, Data Centre, Networks and FSO
- Conduct regular in-depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer-YOY by working closely with the Transformation and Consulting group for:
- Architecture gap assessment studies
- Implementation of new technologies
- Consolidation/virtualization opportunities
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead / Service Owner / senior stakeholders
- Overall Customer Satisfaction
- Overall employee satisfaction
- 15+ years of previous project management (due diligence, transition, delivery, etc) experience.
- Proficient with MS Office Suite (especially MS Excel and PowerPoint).
- 10+ years’ experience working with and managing cross cultural/Global customer and team
- Solid knowledge of and demonstrated experience in project management processes and methodologies.
- Experience in revenue/cost budgeting and P&L management
- Technical knowledge of tracks like DC, EUC & Networks
- Knowledge of and demonstrated experience in the project lifecycle
- Crisp communication and presentation skills.
- Well-developed negotiation and relationship skills.
- Ability to build consensus.
- Should be fluent in English.
- Bachelor’s degree in Science / IT/Engineering/MBA
- ITIL Certification