Service Delivery Manager with EUC (End User computing) and Infra experience ( ONSITE)

27 Nov 2024

Vacancy expired!

Position: Service Delivery Manager

Location: Eagan, MN (Onsite)

D

uration: 6 Months

Note:
  • Need strong exp in EUC (End User computing) and Infrastructure background exp.

Experience:

Minimum 15+ years’ experience in IT Infra Support and Service Management

Job Description / Responsibility
  • Expansion of services to fill all gamut of infrastructure-increase breadth.
  • Focus on project opportunities and transformation initiatives
  • Own and control finances (Budget and P&L) pertaining to their scope of management
  • Excellent understanding of ITIL processes (certification preferred)
  • Experience on Automation in service delivery
  • Resource management of 100+ team members
  • Management reporting
  • Knowledge and ability to handle multiple tracks including End User Computing, Data Centre, Networks and FSO
  • Conduct regular in-depth service and process audits.
  • Employee retention, motivation and training
  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines
  • Value add to customer-YOY by working closely with the Transformation and Consulting group for:
    • Architecture gap assessment studies
    • Implementation of new technologies
    • Consolidation/virtualization opportunities
    • Reduce business impact of outages
    • Cost savings through better solutions
    • Enhance operational efficiencies
  • Overall SLA management – Operation interaction with technologies Lead / Service Owner / senior stakeholders
  • Overall Customer Satisfaction
  • Overall employee satisfaction

SKILLS REQUIRED:
  • 15+ years of previous project management (due diligence, transition, delivery, etc) experience.
  • Proficient with MS Office Suite (especially MS Excel and PowerPoint).
  • 10+ years’ experience working with and managing cross cultural/Global customer and team
  • Solid knowledge of and demonstrated experience in project management processes and methodologies.
  • Experience in revenue/cost budgeting and P&L management
  • Technical knowledge of tracks like DC, EUC & Networks
  • Knowledge of and demonstrated experience in the project lifecycle
  • Crisp communication and presentation skills.
  • Well-developed negotiation and relationship skills.
  • Ability to build consensus.
  • Should be fluent in English.

Qualification:
  • Bachelor’s degree in Science / IT/Engineering/MBA
  • ITIL Certification

  • ID: #23538390
  • State: Minnesota Eagan 55120 Eagan USA
  • City: Eagan
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-27
  • Deadline: 2022-01-17
  • Category: Et cetera