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- Bachelor's Degree in Computer Science, Information Systems, or Business Administration with seven (5) or more years of IT and/or business experience, or any equivalent combination of experience, education, and/or training.
- Should have more than 5 years of business analysis experience.
- Should be able to mentor other BA's on the process and best practices for conducting requirements elicitation.
- Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical.
- Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals.
- Must be an expert on the process and best practices for conducting requirements elicitation, scope management and UAT.
- Perform Sr. Business Analyst activities.
- Continue to drive best practices around Business Process Model development.
- Work with counterparts to manage the relationship and expectations of the IT Team and the Business Partners.
- Manage cross project requirements and escalated issues within specified program.
- Manage program requirement interdependencies.
- Ensure product deliverables' quality, such as functional specifications, logical and physical data design, solution design and detailed design, UAT test plans, and completed solution.
- Resolve issues in a timely manner. When appropriate, escalate problems and issues to program manager /project manager and/or stakeholders and sponsor.
- Evaluate requirement risks and assess possible outcomes.
- Maintain communication with customer and team members and promote a team environment.
- Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.
- Interact with users, other portfolios, and vendors for full life cycle of project.
- Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed.
- Produce scheduled and ad hoc reports, as necessary.
- Assist in maintenance and communication of project status reports and tracking.
- Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
- Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well-integrated.
- Develop and manage user acceptance criteria.
- Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.