Sr. Leasing Sales Support Associate

Sr. Leasing Sales Support AssociateDuluth, Georgia;Chicago, Illinois; Charlotte, North CarolinaJob Description:Bank of America Global Leasingis the largest U.S. equipment financing company and the leader in syndicated volume among U.S. leasing companies. We have $76 billion in total assets, and have a significant global presence, serving more than 57,000 clients worldwide. Together with our affiliated companies2, we provide equipment financing solutions to small businesses, middle-market and large corporations, offering product expertise in government financing and wholesale vendor financing, as well as tailored programs specific to industry segments, including aviation, healthcare, energy services and renewable energy.Essential Functions:Provide user application support and business analysis for internal applications including ExpressView® online client portal, transaction management application, and other applications in support of the User Applications Team, which will include:

ExpressView® online client portal support, subject matter expertise and project development activity

Provide prospect demo’s and client user training via WebEx

Set up new ExpressView® client accounts

User issue triage and resolution

Participate in application development and project activities

Analyze, interpret, and translate business requirements into functional application requirements

Perform system testing (UAT)- compose, maintain, and execute test scripts

Jira ticket management within Agile project methodology

Periodic data quality and ad-hoc reporting using Toad or other business intelligence tool

Compose process documents and maintain user manuals

Provide user validation support for periodic monthly Saturday code releases (typically 2 hours)

Backup support for DealFlo transaction management application and other tools

Required skills: "Must" have these skills to be minimally qualified

5+ Years related experience preferred.

Critical thinking, analytical and problem-solving abilities

Strong data management with MS Office tools and advanced Excel

Presentation & training

Business intelligence/query building (i.e. Toad)

Lease Accounting system knowledge

Project management experience with Visio a plus

Technical writing

Clear and articulate written and oral communication skills, with strong listening skills

Work well under pressure with time sensitive transactions

Ability to prioritize and execute in a fluid environment

Exceptional Customer Service handling

Professional demeanor/positive disposition

Must be able to interact with all user levels and clients

Strong attention to detail

Highly organized

Technical aptitude

Travel-less than 5%

Degree preferred or equivalent work experience

Preferred location Duluth GA, Charlotte NC, or Chicago IL

Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .