Talent Alignment Engineer

Talent Alignment Engineer - Minneapolis, MN $55k - $70k Monday - Friday (Day Shift)

• Complete regular, formal assessments of networks and computer systems
• Evaluate system and network performance by setting up SNMP at client locations
• Audit existing documentation and identify gaps, either by resolving or creating tickets for other team members on the service team
• Evaluate tickets and trends to mitigate support needs.
• Working with the Account Managers to provide reports to clients
• Primary engineer for onboarding clients while working with the Project Manager
• Provide training for new tools and software deployment to clients via online seminars and in person events
• Driving onsite to document, review and sometimes configure and label devices
• Other duties as requested

• High school diploma required, higher level degree preferred

• 1+ years of technical account documentation / client documentation
• IT Experience: 2 years required; 3 years preferred
• MSP Experience: 1 year preferred
• Use of PSA/Ticketing system

• Ownership of assigned tasks
• Coordination of service via phone, email using our PSA system
• Being able to adapt and learn quickly
• Ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Time management skills
• Exceptional written and verbal communication skills
• Experience with basic troubleshooting of servers, firewalls, routers, switches
• Knowledge and basic experience with Microsoft Server and PC products at a high level
• Knowledge and experience with advanced networking principles
• Ability and desire to help create and update internal use documentation
• Hardware, networking and PC operating system troubleshooting skills