Vacancy expired!
Talent Alignment Engineer - Minneapolis, MN $55k - $70k Monday - Friday (Day Shift)
Role and Responsibilities- Complete regular, formal assessments of networks and computer systems
- Evaluate system and network performance by setting up SNMP at client locations
- Audit existing documentation and identify gaps, either by resolving or creating tickets for other team members on the service team
- Evaluate tickets and trends to mitigate support needs.
- Working with the Account Managers to provide reports to clients
- Primary engineer for onboarding clients while working with the Project Manager
- Provide training for new tools and software deployment to clients via online seminars and in person events
- Driving onsite to document, review and sometimes configure and label devices
- Other duties as requested
- High school diploma required, higher level degree preferred
- 1+ years of technical account documentation / client documentation
- IT Experience: 2 years required; 3 years preferred
- MSP Experience: 1 year preferred
- Use of PSA/Ticketing system
- Ownership of assigned tasks
- Coordination of service via phone, email using our PSA system
- Being able to adapt and learn quickly
- Ability and desire to develop relationships with clients and internal staff
- Follow process and identify possible improvements
- Time management skills
- Exceptional written and verbal communication skills
- Experience with basic troubleshooting of servers, firewalls, routers, switches
- Knowledge and basic experience with Microsoft Server and PC products at a high level
- Knowledge and experience with advanced networking principles
- Ability and desire to help create and update internal use documentation
- Hardware, networking and PC operating system troubleshooting skills
- ID: #44723240
- State: Minnesota Minneapolis / st paul 55413 Minneapolis / st paul USA
- City: Minneapolis / st paul
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-08-09
- Deadline: 2022-10-07
- Category: Et cetera