Technology Operations Analyst

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S.Learn more about the career areas and business divisions at wellsfargojobs.com.About this role:Wells Fargo is seeking a Technology Operations Analyst as part of Chief Technology Office (CTO) within the Production Control Operations (PCO) Team. This position will perform mainframe and distributed batch-related incident support while utilizing best practices within change management activities.In this role, you will:

Participate in initiatives and identify opportunities for technology operations

Evaluate basic or tactical challenges that require research and evaluation

Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services

Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes

Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas

Reduce the impact of application and infrastructure failures on business delivery

Engage various teams of trouble-shooters to assess system health and issues

Present recommendations for resolving more complex situations

Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Proficiency in providing distributed batch support utilizing Autosys Work Control Center (WCC) graphical user interface (GUI)

Proficiency in providing distributed batch support utilizing Autosys command-line interface (CLI)

Proficiency in providing mainframe batch support utilizing CA 7 scheduler

Proficiency in providing Mainframe Network Data Mover (NDM) incident support

Proficiency in using ServiceNow

Banking or financial services experience

Job Expectations:

40 hour per week schedule which includes (3) 12-hour shifts and (1) 4-hour shift

Ability to work holidays and weekends as needed

Ability to work onsite at posted location(s)

Visa sponsorship is not available

Location(s):

1803 Park View Drive, Shoreview, MN 55126

1525 W WT Harris Blvd, Charlotte, NC 28262

1305 W 23rd St., Tempe, AZ 85282

Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$26.59 - $47.26BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date:24 Nov 2024 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-414348