The Tiles Shop is seeking a Tier 1 IT Support Specialist who is eager to use and develop their technological skills on a wide scale stage. In this role, the successful individual will support our retail and corporate users, track assets, develop troubleshooting documentation, and assist in maintaining the health and security of our IT environment. Our ideal candidate will be passionate about applying their skills to technology-based business models that create real-world solutions.Provide technical support for hardware and software issues that our users encounter.Respond to and resolve Incidents and fulfill Service Requests according to established SLAs.Review application logs, troubleshoot issues and outages, install, and test computer-related equipment.Establish, maintain, and manage user system accounts, computer objects, and group security in Active Directory and SAP.Administration of M365 products including Exchange, Intune, Teams, and Entra Identity.Manage desktops, phones, and other technology tools.Supporting and preserving the Virtual Desktop setup of the institution.Track and monitor company asset lifecycle through MDM and ITAM.Ensure security through proper procedure with access controls.Monitor the system daily and respond immediately to security or usability concerns.Monitor performance and maintain systems according to requirements.Provide project support as needed, assisting with planning, execution, and troubleshooting of technology-related projects.Maintain and update knowledge base articles (KBAs).Collaborate cross-departmentally for initiatives and communication.Provide training to end users on applicable hardware and software.Perform other duties as assigned to support organizational growth and adapt to evolving needs. KNOWLEDGE, SKILLS & ABILITIES:To perform the job successfully, an individual should demonstrate the following competencies:Motivation: Demonstrates persistence and overcomes obstacles.Planning/Organizing:  Uses time efficiently and keeps work areas organized.Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.Safety and Security:  Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability: Adapts to changes in the work environment (inside, outside, dusty environment, elevated levels); Able to deal with frequent changes, delays, or unexpected events.Attendance:  Is consistently at work and on time. Works as scheduled and as needed.Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals or to attend to system emergencies; Completes tasks on time or notifies appropriate person with an alternate plan.Reasoning Ability: Ability to apply common sense understanding to perform job functions