Avaya Subject Matter Expert (100% Remote)

Experience 3 to 5 years

• Avaya platform troubleshooting and root cause analysis within a contact center space
• Avaya on premise data center implementation and cloud transformations
• Contact Center end to end call flow application to application modeling
• Data telemetry, reporting and tracking, of Avaya status code
• Session Initiation Protocol status and error detection within the Open Systems Interconnection 7 layer model
• Telecomm with a large scale call center Avaya implementation expertise
• OSS/BSS background supporting end-to-end Telecom services

• Pinpoint root cause of degraded service and outages with the Avaya platform.
• Provide clients with recommendations on Avaya platform strategies; enabling technology to improve a business, operation, or customer experience process.
• Cultivate recommendations to client needs; independently identify areas where clients can improve business, operations, and customer experiences.
• Ability to determine operational objectives by studying business functions; gathering information, evaluating output requirements, and formats.
• Build technical reports by collecting, analyzing, and summarizing data trends.
• Cross correlate status codes and errors with the call flow to determine customer experience mpacts.