Customer Service Representative

BENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.  Position Purpose: This position is the primary point of contact and interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. Prepares service orders, accurately maintains customer accounts and application of payments in the Customer Information System (CIS) software (InCode) and provides all cashier functions.Primary Duties/responsibilities:Receive and Process payments:Accept customer payments.Post payments to accounts, including those originating from electronic sources.Research and correct misplaced payments.Provide payment information to customers.Enter customer account data into computer.Balance cash drawer daily and maintain cash reports.Manage contracts for delinquent account payments adhering to business processes.Calculate, process and post customer billing adjustments.Provide customer service in a timely, efficient manner:Respond to billing inquiries, including high bill complaints.Respond to general inquiries and information requests.Respond to requests for service and generate service orders.Maintain customer files.Process departmental mail:Process incoming / outgoing mail.Sort mail and process returned mail.Match checks with receipts.Post receipts and payments to accounts.Complete paperwork.Process new customer accounts:Build data files for each new account.Match customer with location.Enter data into computer.Ensure billing processing programs are prepared for new accounts.Process service orders:Create, print, and distribute service orders.Close out service orders in billing system when completed.Follow-up on outstanding service orders.Provide administrative support to department:Type departmental correspondence, filing, assist with office supply orders, answer telephones.Must be able to follow and comply with all company and department processes, policies, procedures, SOPs and work rules.Be able to notarize documentation for customers.Perform other duties as needed and/or directed.