Data Center Manager, DCC Communities

DescriptionAbout AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businessesWe are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions.The successful candidate will be operationally responsible for several of Amazon.com's Data Centers during the day shift. Some high-level responsibilities include:

Prioritize and assign trouble tickets to data center technicians and operators

Routinely review ticket queue for large events and address accordingly

Coordinate change management resources

Guide, train and educate data staff on the best practices related to all service owner issues

Manage and deliver mid-size projects

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Manage a diverse team of data technicians with varying skills

Provide weekly report to the data center manager

Maintain the on-call schedule coordinating absence and vacations

Recruit and train data technicians to ensure appropriate staffing levels

Host weekly staff meetings

Write and deliver performance reviews for staff

Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.Mentorship & Career GrowthWe have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:Canton, MS, USABasic Qualifications

A bachelor's degree or equivalent combination of education and experience

2+ years of experience managing people in a technical environment

3+ years of networking experience and knowledge of cabling best practices

3+ years of experience with hardware architectures and troubleshooting experience

3+ years of experience with system management tools and client/server environments

Preferred Qualifications

Data Center experience

Technical writing experience

Project management experience

Meets/exceeds Amazon’s leadership principles requirements for this role

Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.