Desktop Support

27 Mar 2024

Vacancy expired!

Desktop Support -Shannon, MS

Job Description:

Responsibilities :-Adhering to SLAsITIL Processes awareness and adhering toReporting to the Track Lead / Team LeadHandling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problemsTroubleshooting technical issuesEnsuring that the processes are adhered toBuilding and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and BackupSetup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.Tracking work tickets on ITIL based ticketing system like Service Now & RemedyTroubleshooting network connectivity issues and diagnosing and solving hardware/software issues.Performs repairs on computers, laptops, printers and any other authorized peripheral equipmentImproves and maintains customer and employee satisfactionPerforming asset inventory activities as neededCreate documentation for process and proceduresBreak-fix, troubleshoot and resolve software issues; Reimaging computers/hard drivesProviding frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.Pre-Shift Health Checks on operational hardware and systems which will include:
    • Visiting & checking MDF rooms for any cooling/power issues
    • Spot check the UPS health & coordinate with vendor for any repairs/replacements
    • Spot check key areas on the floor
    • Health check WAPs to see if all are operational & connecting properly
    • Spot check Dematic to ensure communications with host & flex
Configure Network Ports
    • Configure additional network ports, in case of immediate requirements or emergencies
    • Escalate, coordinate & drive network teams for network expansion requests
  • Provide Level 1 and Triage support for Main Functional System at designated location (i.e. WMS/Dematic)
Act as Lead or secondary Lead for P1 Level calls
    • Escalate issues to next level managers if the technical team needs help
    • Provide additional communication to plant supervisors, if required
    • Follow up on RCAs to get them completed on time
  • Install new Switch or Edge hardware
  • Wi-Fi Access Point Configuration Support
Project delivery coordination
    • Coordinate with project teams for work order executions
    • Escalate to the next levels, based on urgency of the planning/project delivery
  • End to End Inventory management including the accessories & other printer supplies
  • Managing relations with vendors
  • Spot check the test unit and several other devices to see if they are connected to WMS
  • Smart hands and feet for SAP and other applications
  • Queue management for operations applications such as WMS & Easy label
  • SRO to check high workflow areas to ensure that they can print, and print speed is acceptable
  • Shop Floor Label and operational Printer support beyond connectivity
  • Set up and check office printers for operation
  • Packing & shipping to PCs/Laptops
  • Basic Desktop deployment and standard imaging, Install approved software with standard software
  • Basic RF Gun support
  • Verify network connectivity and connection to host system
  • Coordinating with the vendor for the repairs (if required)
  • Managing the inventory for the RF guns on the floor
  • Manage RF Scan Mobile Compute Devices End to End
  • Receiving the inventory at the site
  • Managing inventory for hot & cold standbys
  • Updating the latest software on the RF guns
  • Updating the Service account details for the RF guns
  • Renewing the RF Gun certificates
  • Coordinating with the vendor for the repairs (if required)
  • Tune the wireless settings on the RF Guns to ensure seamless connectivity
  • Verify network connectivity and connection to host system
  • Use test RF unit to test availability. This is to be spot checked in several locations around the building

  • ID: #49561556
  • State: Mississippi Shannon 38868 Shannon USA
  • City: Shannon
  • Salary: $30+
  • Job type: Contract
  • Showed: 2023-03-27
  • Deadline: 2023-05-23
  • Category: Et cetera