Desktop Support

Description We are seeking a skilled and proactive Desktop Support Specialist to join our team in a warehouse distribution center environment. The ideal candidate will specialize in RF Scanner Support, Zebra Printer troubleshooting, SCCM, Office 365 administration, and Active Directory. This role supports a fast-paced, high-volume setting, requiring a hands-on approach to resolving technical issues for warehouse staff. Open availability is essential, as this role may include overtime opportunities based on operational needs.Key Responsibilities:

RF Scanner Support: Provide setup, troubleshooting, and maintenance support for RF scanners (e.g., Honeywell or similar) to ensure optimal performance in a warehouse environment.

Zebra Printer Support: Handle Zebra printer configurations, troubleshooting, and maintenance to support accurate and efficient label printing.

SCCM Management: Utilize SCCM to deploy software updates, manage device inventory, and ensure security compliance.

Office 365 Administration: Manage Office 365 accounts, troubleshoot application issues, and provide end-user support for productivity tools.

Active Directory Administration: Perform Active Directory tasks such as account creation, password resets, and permissions management.

Hardware and Software Support: Diagnose and resolve hardware, software, and network issues across various devices, including desktop computers, mobile devices, and warehouse equipment.

Ticket Management: Utilize ticketing systems to track, prioritize, and resolve user issues within SLAs.

Documentation: Maintain accurate documentation of procedures, configurations, and troubleshooting steps to streamline future support efforts.

Requirements

Experience: 4+ years in desktop support, in warehouse or distribution center environments is ideal.Technical Skills:

Proficiency with RF scanners and mobile device management tools.

Strong troubleshooting skills for Zebra printers and similar warehouse technology.

Hands-on experience with SCCM, Office 365 administration, and Active Directory.

Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.Availability: Flexible schedule with availability for overtime based on operational needs.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .