Field Service Representative

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.Safety & Environmental stewardship mindsetAbility to clearly follow recommended maintenance plans, work independently or in a collaborative team environmentComfort working in an industrial (largely outdoor) settingGood attention to detailDemonstrated ability to perform analytical, mechanical and electrical hands-on tasks and troubleshootingCarry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.Consult with customer management and operation teams.Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.Ensure contract compliance of volume and quality specificationsPerform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements.Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer supportHave the ability to work schedules that will fluctuate based on customer and business needs / demandsPerform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperworkCollect payment information and generate shipping and billing paperworkProvide extensive equipment support and general hardware and software supportEnsure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policiesDemonstrated ability to work independently and remotely with project teams.Knowledge, Skills & AbilitiesThe job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.Demonstrated ability to work independently and remotely with project teams.Strong technical, mathematical and customer service skillsGeneral knowledge of electrical equipment, water chemistry and safetyVision, manual dexterity and coordination sufficient to service instruments and handle electrical equipmentAbility to learn applicable company procedures within a reasonable time from start of employmentComputer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledgeAbility to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and basesStrong verbal and written communication skillsSelf-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments