Helpdesk Technician

Helpdesk TechnicianJackson, MS1 Year 32 hr/week Onsite work JOB DESCRIPTION:Responsible for providing help desk assistance to the end-users on PC software, computer and peripheral equipment within the DMH Central Office; Configure & deploy new PCs; Upgrade and reimage existing PCs; Install & maintain operating system software, including new releases of existing software; Assisting the Information Systems Director in maintaining the DMH Central Office local area network with the assistance from our network maintenance vendor. REQUIRED DEGREE:Four years of an accredited college or technical institution degree in Computer Science, Data Processing, Business Information systems, or a related field. REQUIRED SKILLS/EXPERIENCE:

• Windows 7
• Windows 10
• Microsoft Office
• A working understanding of network and hardware concepts skills.
• A rational mind and a slow temper are assets as well as the ability to understand a problem or question from the user’s point of view.
• The ability to work with and get along with people under different working conditions is a must.
• The ability to preemptively seek out and solve problems before they become problems is also required.
• Understanding of software currently being used throughout the Agency.
• Knowledge of information systems, design, implementation, data collection methods, analysis of data.
• Knowledge of current technology in data processing with emphasis on databases.
• High level of dependability and punctuality a must
• Excellent written and verbal communication skills a must