IT Consultant

IT ConsultantDate: Jan 31, 2024Location: Jackson, Mississippi, United StatesCompany: EntergyPosting End Date:Work Place Flexibility: HybridLegal Entity: Entergy Services, LLCJOB SUMMARY/PURPOSE :This role provides support and expertise for real-time systems operated by the business unit. The primary responsibility of this role is to ensure the availability of the Intelligent Electronic Device Management System (IEDMS) and the associated databases. The IEDMS system provides remote access and password management to Distribution Intelligent Electronic Devices (IEDs) which accumulate telemetry information for the energy management real-time system. This includes working with the appropriate business units to resolve network communication issues from Distribution IEDs back to specific real-time systems.JOB DUTIES/RESPONSIBILITIES:

Provide technical support for the Intelligent Electronic Device Management System (IEDMS) and database used for remote access management of Distribution Intelligent Electronic Devices (IEDs) connected to the Distribution infrastructure.

Perform and support password management of Distribution IEDs, including reclosers, line sensors, voltage regulators, cap bank controllers, network protectors, etc.

Troubleshooting IED configurations and assist the SCADA Teams during commissioning activities of Distribution IEDs.

Troubleshooting network communications from Distribution IEDs to real-time systems; including break / fix activities and interfacing with vendors.

Support the design, development and testing of new Distribution IED equipment, real-time applications, technologies, and enhancements.

Provide operational support, ensuring production systems and IEDs are online and available; this includes on-call support during non-business hours.

Participate and assist with audits, process improvements and corrective actions associated with the business units and customers supported by OT Substation Services.

Effectively collaborate with teammates in a virtual environment to provide project support, receive training, provide training, and project collaboration.

Drive Continuous Improvement activities by developing applications, scripts, and database queries.

Communicate technical information, concepts, and ideas verbally and in writing.

Develop and provide training to end users on assigned systems.

Provide support and services for issues received via Service NOW tickets.

Analyze user processes and requirements to identify potential improvements.

Define and adhere to company processes and procedures used to comply with industry standards.

Participate in the team’s 24x7 on-call rotation.

MINIMUM REQUIREMENTS:Minimum education required of the position .

Bachelor's Degree in Engineering Discipline (typically Electrical, Computer, Mechanical, and Industrial) preferred or equivalent work experience.

Desired: Electrical or Computer Engineering Degree.

Minimum experience required of the position

IT Consultant: 6+ years of relevant technical experience.

Experience with the design, development, and/or testing of real-time systems.

Experience with configuration and patch management processes.

Experience with developing application and/or shell scripts

Experience with the SQL and REST API queries

Proven track record of relevant technology delivery.

Proven track record of understanding business unit objectives and supporting their needs.

Experience with an IT ticketing system, e.g., Service NOW.

Proficient with Microsoft Office 365 Tools.

Minimum knowledge, skills and abilities required of the position

Ability to support real-time systems.

Knowledge of Distribution or Transmission Equipment.

Knowledge of Distribution or Transmission IED configurations.

Knowledge of IED communication protocols including DNP, 8979, SEL FM, etc.

Knowledge of access points, routers, firewall rules, network ports and services.

Knowledge of the OSI Model.

Knowledge of the operation of the electric power grid and/or generation systems.

Any certificates, licenses, etc. required for the position

None

Work ConditionsOffice environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.#LI-RM1#LI-HYBRIDPrimary Location: Mississippi-Jackson Louisiana : New Orleans Arkansas : Little Rock Mississippi : Jackson Texas : The WoodlandsJob Function : Information TechnologyFLSA Status : ProfessionalRelocation Option: No Relocation OfferedUnion description/code : NON BARGAINING UNITNumber of Openings : 1Req ID: 113968Travel Percentage :Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=enUS) to view the EEI page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.Job Segment: Database, Electrical, SQL, Bank, Banking, Technology, Engineering, Finance