Manager, IT - Service Delivery (Corporate Maximo)

Manager, IT - Service Delivery (Corporate Maximo)Date: Apr 24, 2023Location: The Woodlands, Texas, United StatesCompany: EntergyPosting End Date: 05/08/2023Work Place Flexibility: HybridLegal Entity: Entergy Services, LLCJOB SUMMARY/PURPOSEAs the leader of the IT Service Delivery, this position will have responsibly for application support of Corporate Maximo as used by the Nuclear and the Supply Chain functions of Entergy. The position will work with the Service Delivery Managers assigned to each of the functions to cross functionally collaborate to deliver and support a multi-tenant solution. This role will lead a co-sourced team of application support analysts, both onshore and offshore to provide technical systems support within the IT organization.JOB DUTIES/RESPONSIBILITIES

Lead support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services;

Maintain processes for diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; participate in triage bridge lines and work in critical production issues during off work hours;

Evaluate service level agreement criteria and identifies gaps in current technology process;

Lead and coordinate the team in migrations from development to production, upgrades, installations and/or configurations;

Analyze performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; participates in testing and updating the business continuation plan.

Create and manage the periodic on-call rotation schedule for the support team.

Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.

MINIMUM REQUIREMENTSMinimum Education NeededBachelor’s degree or equivalent experienceMinimum Experience Needed7+ years of managing application development and/or operational processes.5+ years of application production support experience3+ years of Maximo experienceDESIRED REQUIREMENTS

1+ year of Java, Power BI, and/or SharePoint experience

10+ year of stored procedures development, SQL, Oracle, Linux , analytical, communications, and /or relational database experience

ASP.Net experience

Agile experience

Perl or Shell experience

Any certificates, licenses, etc. required for the position:IBM Maximo Asset Management 7.5 (or comparable) Certified is a plus#LI-JL1#LI-HYBRIDPrimary Location: Texas - The Woodlands Arkansas : Little Rock Louisiana : New Orleans Mississippi : Jackson Texas : The WoodlandsJob Function : Information TechnologyFLSA Status : ProfessionalRelocation Option: No Relocation OfferedUnion description/code : NON BARGAINING UNIT-NBUNumber of Openings : 1Req ID: 111496Travel Percentage : Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=enUS) to view the EEO page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Job Segment: Compliance, Supply Chain Manager, Service Manager, Developer, Supply Chain, Legal, Operations, Customer Service, Technology