Referral Specialist

WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.Referral Specialist

Job Family: Customer Care

Type: Full time

Date Posted:Apr 04, 2024

Anticipated End Date:Jun 26, 2024

Reference: JR111978

Location:

NJ, ISELIN

PA, SEVEN FIELDS

NV, LAS VEGAS

CA, DOWNEY

IN, INDIANAPOLIS

FL, MIAMI

CT, ROCKY HILL

NY, BROOKLYN

CA, RANCHO CORDOVA

NY, BROOKLYN

MD, ANNAPOLIS

CA, BAKERSFIELD

WA, LAKEWOOD

CA, VISALIA

ID, MERIDIAN

NY, BROOKLYN

TX, EL PASO

MI, DEARBORN

CA, NEW PORT BEACH

AZ, CHANDLER

PA, HERMITAGE

IN, INDIANAPOLIS

NV, LAS VEGAS

IL, SPRINGFIELD

NV, RENO

CO, DENVER

FL, SPRING HILL

FL, HIALEAH

GA, SAVANNAH

FL, HIALEAH

CA, BREA

FL, HIALEAH

FL, HIALEAH

FL, MIAMI GARDENS

FL, MIAMI

FL, MIAMI

FL, MIAMI

FL, HIALEAH

FL, MIAMI

FL, MIAMI

FL, CUTLER BAY

FL, MIAMI

FL, MIAMI

TX, DENISON

FL, MIAMI GARDENS

FL, NORTH MIAMI BEACH

FL, MIAMI

IA, DES MOINES

OH, CINCINNATI

NY, NEW YORK

VA, RICHMOND

CA, LOS ANGELES

CA, APPLE VALLEY

NY, Buffalo

DC, WASHINGTON

NV, LAS VEGAS

MN, MENDOTA HEIGHTS

TN, KNOXVILLE

AZ, TUCSON

NC, MORRISVILLE

CA, SAN FRANCISCO

WI, MADISON

NY, ASTORIA

WV, CHARLESTON

DE, WILMINGTON

OH, SEVEN HILLS

RI, SMITHFIELD

MA, HINGHAM

SC, GREENVILLE

CA, PLACENTIA

CA, SANTA ANA

DC, WASHINGTON

IL, DEERFIELD

VA, RICHMOND

AZ, GREEN VALLEY

KY, SHELBYVILLE

NY, BRONX

FL, ALTAMONTE SPRINGS

TN, MEMPHIS

CA, UPLAND

CA, WHITTIER

VA, ROANOKE

CA, LA HABRA

CA, LAWNDALE

CA, LA MIRADA

NY, NEWBURG

VA, HARRISONBURG

CA, DOWNEY

NV, LAS VEGAS

VA, RICHMOND

VA, RICHMOND

CA, LONG BEACH

NV, LAS VEGAS

NY, EAST SYRACUSE

IL, SCHAUMBURG

VA, RICHMOND

MN, GILBERT

LA, METAIRIE

CA, NORWALK

NV, HENDERSON

GA, MIDLAND

CA, PICO RIVERA

NC, FAYETTEVILLE

CT, WALLINGFORD

CA, MONTEBELLO

NY, BROOKLYN

AZ, TUCSON

OH, MASON

FL, Miami

CA, LOS ANGELES

IL, CHICAGO

CO, DENVER

NV, LAS VEGAS

KY, Lexington

ME, SOUTH PORTLAND

VA, Norfolk

RI, Providence

HI, KAPOLEI

MA, WOBURN

MA, NEWTON 55 CHAPEL ST

VA, ARLINGTON

OH, COLUMBUS

NC, DURHAM

TX, BELLAIRE

TN, KNOXVILLE

NC, DURHAM

WA, VANCOUVER

FL, TAMPA

TX, DALLAS

FL, TALLAHASSEE

KS, TOPEKA

CA, WHITTIER

NY, Lake Success

CO, COLORADO SPRINGS

OH, NORWOOD

NJ, LAKEWOOD

GA, ATLANTA

TN, MEMPHIS

OH, DUBLIN

NY, ALBANY

VA, ASHBURN

CA, SACRAMENTO

CA, WALNUT CREEK

OH, CINCINNATI

GA, DECATUR

WA, SEATTLE

FL, NAPLES

TX, GRAND PRAIRIE

IL, CHICAGO

TX, AUSTIN

MI, DEARBORN

TN, NASHVILLE

GA, JASPER

TN, NASHVILLE

MO, ST. LOUIS

TX, HOUSTON

VA, CHESAPEAKE

MO, KANSAS CITY

VA, NORFOLK

TX, CONROE

TN, MURFREESBORO

CO, GREENWOOD

CA, LOS ANGELES

MO, ST LOUIS

MD, HANOVER

VA, Virginia Beach

CA, Cypress

NY, BROOKLYN

NY, BRONX

NY, COLLEGE POINT

MO, OVERLAND

NY, STATEN ISLAND

FL, CAPE CORAL

NY, QUEENS

NY, BROOKLYN

TX, NORTH RICHLAND HILLS

TX, SUGAR LAND

AL, HUNTSVILLE

TX, HOUSTON

NY, FLUSHING

TX, DALLAS

NY, SOUTH RICHMOND HILL

AL, BIRMINGHAM

GA, AUGUSTA

IA, W DES MOINES

TX, ROUND ROCK

MO, INDEPENDENCE

TX, COPPELL

TX, LUBBOCK

TX, SAN ANTONIO

GA, SANDY SPRINGS

MA, BOSTON

NY, HEMPSTEAD

TX, WACO

FL, Miami

OK, OKLAHOMA CITY

FL, VENICE

MO, ST. LOUIS

FL, PLANTATION

FL, FORT MYERS

NC, ASHEVILLE

FL, LARGO

FL, ORANGE CITY

NY, NEW YORK

FL, SARASOTA

FL, LAUDERDALE LAKES

GA, SMYRNA

FL, MIAMI

TX, WEBSTER

CO, DENVER

LA, DENHAM SPRINGS

TX, CORPUS CHRISTI

AL, MONTGOMERY

TX, BEE CAVE

NE, LINCOLN

NC, DURHAM

TN, BRENTWOOD

TX, SAN ANTONIO

NJ, PATERSON

MO, CAPE GIRARDEAU

TX, BELLAIRE

CO, ENGLEWOOD

MO, SPRINGFIELD

MO, COLUMBIA

VA, ASHBURN

MO, ST JOSEPH

OH, COLUMBUS

MS, JACKSON

NC, CARY

TX, SAN ANGELO

TX, KYLE

ID, MERIDIAN

CA, LOS ANGELES

TX, PLANO

FL, CLEARWATER

NC, WINSTON

AL, MONTGOMERY

GA, ATLANTA

TX, FORT WORTH

TX, AUSTIN

FL, W PALM BEACH

CA, FULLERTON

NY, BROOKLYN

AZ, TUCSON

FL, NEW PORT RICHEY

NC, RALEIGH

FL, FORT PIERCE

AZ, TUCSON

TX, PLANO

FL, LARGO

TX, AUSTIN

FL, ORLANDO

TN, KNOXVILLE

FL, OCALA

TX, EL PASO

CA, W COVINA

FL, MIAMI

FL, TAMPA

FL, MIAMI

FL, TAMPA

CA, WOODLAND HILLS

FL, JACKSONVILLE

MD, BALTIMORE

NJ, MORRISTOWN

WI, Waukesha

FL, PEMBROKE PINES

MO, JEFFERSON CITY

FL, HIALEAH

TX, EL PASO

OR, Beaverton

OH, MASON

KY, LOUISVILLE

TN, KNOXVILLE

TX, SAN ANTONIO

NH, MANCHESTER

GA, ATLANTA

TX, ARLINGTON

VA, CHESAPEAKE

NY, MIDDLETOWN

MO, Jefferson City

AZ, Phoenix

TX, KATY

AR, LITTLE ROCK

TN, HENDERSONVILLE

GA, ALPHARETTA

CA, Downey

DC, WASHINGTON

CA, HACIENDA HEIGHTS

AZ, TUCSON

CA, COSTA MESA

TX, LUBBOCK

CA, SAN FRANCISCO

FL, MIAMI

KS, TOPEKA

CA, CERRITOS

FL, Hialeah

CA, WHITTIER

PA, HARRISBURG

CA, PALO ALTO

TX, FORT WORTH

NY, LATHAM

DC, WASHINGTON

OH, COLUMBUS

TX, HOUSTON

CA, APPLE VALLEY

AZ, TUCSON

CO, Colorado Springs

DescriptionReferral SpecialistLocation: Remote must live within 50 miles from a Pulse PointA proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.We are looking for candidates to work on the New Jersey Crisis Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.Referral Specialist responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals.We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends.How you will make an impact:

Initiates and manages clinical referrals for pre-authorization.

Assigns escalated referrals to staff as appropriate.

Responds to requests following established processes, meets quality and production standards.

Enters referrals, documents communications and actions in system

Conducts follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.

Troubleshoots barriers encountered in obtaining services.

Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.

Coordinates identification of and referrals to local, state or federally funded programs and agencies.

Dispatch Mobile Crisis Teams where those services are available.

Prepares reports and maintains the database to retain validated resources and service offerings.

Requirements:

Requires HS diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center environment; or any combination of education and experience which would provide an equivalent background

Preferred Skills, Capabilities and Experience:

Experience working directly with individuals in need of behavioral health services strongly

Knowledge of medical terminology preferred.

For candidates working in person or remotely in the locations below, the hourly range for this specific position is $15.38 to $24.29.Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJI In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.EEO is the LawEqual Opportunity Employer / Disability / VeteranPlease use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

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