Tablet Administrator

23 Mar 2024

Vacancy expired!

We are currently seeking a Tablet Administrator to join our team.  The position will be based at our client's site in Leakesville, MS.Responsibilities:Serves as an Ambassador for ViaPathManage all day to day support functions including: maintenance when applicable and RMA Return Material Authorization (“RMA”) of the tablets and spot repair of the systems.Work at the direction of the Field Service Manager (“FSM”) responsible for these sites in coordination with these facilities in determining the “Best Practices” for each situation.Visit at least one assigned site per workday to ensure all assigned sites are visited once per week.Distribute inventory of inmate tablets at each assigned site.Inspect all inmate tablets and initiate trouble tickets for any issues as needed.Work on trouble resolution following guidelines provided for Tablet Resolution before acknowledging the need to replace tablet(s) under RMA protocol.Work with the production team to ensure all broken equipment is returned and received within the allotted timeframes.Distribute spare equipment as needed.Check inter-office mailbox for inmate complaints about the inmate system; research and respond to complaints the same day as received so that problems are resolved in a timely manner.Utilize ViaPath’s trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.

  • ID: #49527741
  • State: Mississippi Leakesville 39451 Leakesville USA
  • City: Leakesville
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-03-23
  • Deadline: 2023-05-22
  • Category: Et cetera