Position Details Position Information Announcement Number STAFF - VA - 24312 For questions regarding this position, please contact: Cody Warner406-994-4180cody.warner@montana.edu Classification Title Program Coord II Working Title Academic Services Coordinator Brief Position Overview The Academic Services Coordinator is a critical member of the Department ofSociology and Anthropology and the Department of Political Science within the College of Letters and Science. The individual in this position will serve as the initial point of contact for students, will provide them with academic support, and will provide administrative support to both departments.Position Number 4M0048 Department Sociology & Anthropology Division College of Letters & Science Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $20.49 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open Position Details General Statement The Department of Sociology and Anthropology provides excellent educationexperiences to undergraduate majors, minors, and MSU as a whole. The unifying theme of the department is the study of societies – past and present – embedded in the tradition of the liberal arts.The Political Science Department offers a truly unique learning environment to undergraduate students by providing them the opportunity for close engagement with their professors and peers, and a course of study grounded in traditions focused on civic engagement and the human condition.Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. The College of Letters & Science ( CLS ) at Montana State University encourages individuals interested in advancing the University’s Strategic Plan diversity, equity, and inclusion goals to apply. Links to the University Strategic Plan (https://www.montana.edu/strategicplan/) ; Office of Diversity and Inclusion (https://www.montana.edu/diversity/) ; Black, Indigenous, and People of Color ( BIPOC ) Plan (https://www.montana.edu/diversity/bipoc/index.html) ; CLS Commitment to Diversity, Equity, and Inclusion (http://www.montana.edu/lettersandscience/diversity.html) ; and CLS newsletter, Diversity Matters are all embedded here for reference. CLS is committed to developing a diverse faculty, staff, and student body and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in research, teaching, and service/outreach engagement, and institutional success. In keeping with this commitment, the College encourages applications from candidates with diverse backgrounds. We recruit, employ, train, and promote regardless of race, gender, sex, religion, gender identity or expression, sexual orientation, color, national origin, disability, age, veterans’ status, and other underrepresented groups. MSU also recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples (https://www.montana.edu/hr/recruitment-guidelines/dualcareer.html) .Duties and Responsibilities The Academic Services Coordinator provides a high level of administrative support, customer service, and technical support. This first-contact position provides student support services, assists the faculty in numerous administrative capacities, and is responsible for seamless coverage and back-up for the day-to-day tasks of the office. The person in this position will interact daily with the Department Heads, faculty, MSU staff, students, and the public, recquiring strong communication skills. This person is highly visible, people-oriented and must possess the skills to tactfully and diplomatically respond to a variety of clientele, both internal and external to the department.Primary duties and responsibilities include the following:
Serves as the undergraduate academic coordinator
Serves as department liaison between the Political Science/Sociology Departments and Shared Services Advising, and manages faculty advising assignments in accordance with registration schedules
Oversees implementation of semester course offerings by reserving classrooms, working with faculty on course logistics and coordinating final submissions of department course schedules
Creates weekly newsletters, designs advertisements for events, creates posters and invitations, and ensures implementation of the University’s brand guidelines
Serves as the department contact for prospective students and their parents, provides campus outreach and coordinates attendance at university events
Assists with management of the Political Science graduate program
Implements course catalog revisions
Organizes and submits all textbook requisitions
Organizes and maintains electronic student files
Required Qualifications – Experience, Education, Knowledge & Skills
Progressively responsible administrative work with an emphasis on customer service in a main office setting or an equivalent combination of relevant education and/or experience.
Demonstrated competence organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities while maintaining a positive, effective, and professional attitude.
Demonstrated competence using personal computers and various software such as word processing, spreadsheets, database, presentation, email, video conferencing programs, and internet. Microsoft Office software preferred.
Demonstrated competence in effectively interpreting and communicating detailed information, procedures, and directions clearly and accurately, in person, by telephone, and through business correspondence to a wide variety of individuals both internal and external to the organization.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Demonstrated excellent customer service skills for a diverse group of customers, i.e. internal and external customers, students, etc.
Experience with graphic and creative design.
The Successful Candidate Will
Be able to maintain confidentiality of records and information.
Be able to thrive in an “open door” environment, maintaining accessibility to faculty, staff, and students.
Be able to exercise sound judgment in decision making and applying policies and procedures.
Demonstrate excellent verbal and written communication skills; communicate effectively with employees, students, and the public, including in person, over the phone, and in writing.
Establish and maintain effective working relations with co-workers and other departments and staff across campus.
Work independently with minimal supervision and as part of a team. Accomplish many dissimilar tasks in a highly demanding environment, with numerous interruptions while maintaining a pleasant demeanor and positive attitude.
Be able to learn MSU policies, procedures, and systems for student data tracking.
Be able to identify shortcomings within a process and implement changes to improve the quality of the product.
Demonstrate self-motivation and the ability to independently follow through on tasks and projects to completion and to work independently and effectively under minimum supervision.
Demonstrate the ability to work collaboratively and effectively for two departments and within four distinct curriculum programs.
Be able to become an expert in the curriculum of the departments.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.This position has supervisory duties? No Posting Detail Information Number of Vacancies 1 Desired Start Date Upon successful completion of search Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on or before April 23,2024 ; however, applications will continue to be accepted until the position is filled.Special Instructions Diversity Statement Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html
Full-time