Behavioral Insights Fraud Analyst

Cash App is seeking a Behavioral Insights Fraud Analyst to join our dynamic Behavioral Insights Team. A Behavioral Insights Fraud Analyst leverages natural analytical and problem-solving skills to analyze large structured and unstructured data sets to identify trends, anomalies, and inauthentic behaviors across Cash App accounts and products. This position relies on decisions made independently, with high precision and attention to detail. This position will often collaborate with teammates, as well as work with many organizations within the business, such as Data Science, Machine Learning Modeling, Engineering, Product, Business Operations, Risk Operations, Compliance, and more. You will help drive innovation and influence Cash App’s fraud roadmap, programs, and processes. The ideal candidate possesses exceptional analytical and communication skills. They must also enjoy ambiguous problem-solving and have strong self-motivation skills. This role requires a bias toward taking action in a fast-paced and dynamic environment.You Will Become an expert on customer behaviors and authentic and inauthentic activity within Cash App’s ecosystemMaster a domain of risk-adjacent behaviors including chargebacks, account takeovers, banking, and identity, and how each domain affects Cash App Learn to investigate and analyze complex data sets to resolve business challenges, identify opportunities for improvement, and provide insights and solutionsLeverage industry experience and expertise to analyze existing risks within product offerings that require a high level of attention to detail Partner with internal business teams to identify and confirm emerging fraud trends and potential customer impact due to risk controls, both ahead of product launches and in an ongoing capacityRespond promptly to internal business partners and exercise exceptional communication skills to optimize each contactMust be able to take initiative, plan, organize and prioritize projects with overlapping deadlines competently; work independently and help others; must be highly motivated and detail-orientedFoster a culture of professionalism, accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our risk controlsAs an individual contributor, this role makes recommendations to improve existing fraud detection practices and minimize fraud related revenue losses to the companyWith limited direction from a manager, work independently to monitor & research customer payment records, utilizing various tools and work queues to investigate and validate transactionsMake recommendations to streamline or enhance existing policies/procedures, stay ahead of continuously evolving fraud practices, and further protect guest dataAdept at navigating through various scenarios and being solution-oriented during conflict resolutionAbility to thrive in a team environment, working closely with peers to analyze fraud trends, explore innovative ways to reduce risk, and make recommendations on rules adjustment with fraud toolsOther duties as assigned