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Job Title: Cisco Unity / Cisco VOIP/JABBER / Telecom Specialist Job Location: Saint Louis, MO Responsibilities:
- Analyze communications needs for business units and recommend solutions.
- Perform maintenance and upgrades to the VoIP communications platform.
- Perform maintenance and upgrades to the call recording system.
- Maintain call center holidays schedules in the telecommunication system.
- Maintain and upgrade IVR and call routing.
- Maintain and troubleshoot cube routers.
- Manage DIDs and MAC(move/add/change) for extensions.
- Analyze and resolve problems with Agency's VoIP equipment as well as analog equipment.
- Analyze system failures and correct errors in the Agency's call recording system.
- Pull call recordings as requested.
- Maintain overhead paging systems.
- Maintain equipment used for remote door/gate opening including engaging vendors as needed.
- Produce confidential voice and data management reports; report regularly on system availability and usage.
- Test and recommend replacement equipment for the communications platform.
- Participate in trouble-shooting network connectivity issues.
- Respond to user inquires, support requests, and trouble reports concerning VoIP and call recording systems.
- Use our ticketing system to keep a clear log of requests, problems, and resolutions.
- Keep the director informed on progress with work. Escalate challenges and problems promptly and ask for guidance on prioritization or direction as needed.
- As part of the team, support network services functions on a 24/7 on-call schedule.
- Perform other duties and responsibilities as assigned by the director.
- Experience with Cisco Call Manager/VoIP platform.
- Experience with SIP trunking a plus.
- Experience with Cisco Jabber.
- Experience with Cisco Finesse.
- Experience with 66 block cross connects.
- Experience with phone system integration to a door/gate badge system.
- Experience toning/tracing cable.
- Experience in analyzing and resolving data and voice failures.
- Ability to troubleshoot traffic from external vendors through cube routers.
- Ability to configure and troubleshoot voice gateways.
- Ability to work with outside vendors to troubleshoot phone issues.
- Ability to analyze and assess business needs to recommend appropriate communications solutions.
- Ability to manage an inventory of communications equipment and supplies.
- Knowledge of Microsoft operating systems (Windows 10, Windows Server 2008 -2019).
- Interpersonal skills necessary to interact with all levels of technical and business personnel.
- Ability to communicate effectively, both orally and in writing, with groups from diverse backgrounds and technical abilities.
- Ability to participate in teams of technical, professional and non-management members.
- Demonstrated ability with working independently, setting priorities, maintaining schedules, and adapting to challenging situations.
- Capable of physically lifting and carrying desktop and network computer equipment, supplies and tools.
- Certifications in Cisco and related telecommunications areas a plus.
- ID: #43473264
- State: Missouri Saintlouis 63102 Saintlouis USA
- City: Saintlouis
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2022-06-22
- Deadline: 2022-08-20
- Category: Et cetera