Cisco Unity / Cisco VOIP/JABBER / Telecom Specialist

Job Title: Cisco Unity / Cisco VOIP/JABBER / Telecom Specialist Job Location: Saint Louis, MO Responsibilities:

• Analyze communications needs for business units and recommend solutions.
• Perform maintenance and upgrades to the VoIP communications platform.
• Perform maintenance and upgrades to the call recording system.
• Maintain call center holidays schedules in the telecommunication system.
• Maintain and upgrade IVR and call routing.
• Maintain and troubleshoot cube routers.
• Manage DIDs and MAC(move/add/change) for extensions.
• Analyze and resolve problems with Agency's VoIP equipment as well as analog equipment.
• Analyze system failures and correct errors in the Agency's call recording system.
• Pull call recordings as requested.
• Maintain overhead paging systems.
• Maintain equipment used for remote door/gate opening including engaging vendors as needed.
• Produce confidential voice and data management reports; report regularly on system availability and usage.
• Test and recommend replacement equipment for the communications platform.
• Participate in trouble-shooting network connectivity issues.
• Respond to user inquires, support requests, and trouble reports concerning VoIP and call recording systems.
• Use our ticketing system to keep a clear log of requests, problems, and resolutions.
• Keep the director informed on progress with work. Escalate challenges and problems promptly and ask for guidance on prioritization or direction as needed.
• As part of the team, support network services functions on a 24/7 on-call schedule.
• Perform other duties and responsibilities as assigned by the director.

• Experience with Cisco Call Manager/VoIP platform.
• Experience with SIP trunking a plus.
• Experience with Cisco Jabber.
• Experience with Cisco Finesse.
• Experience with 66 block cross connects.
• Experience with phone system integration to a door/gate badge system.
• Experience toning/tracing cable.
• Experience in analyzing and resolving data and voice failures.
• Ability to troubleshoot traffic from external vendors through cube routers.
• Ability to configure and troubleshoot voice gateways.
• Ability to work with outside vendors to troubleshoot phone issues.
• Ability to analyze and assess business needs to recommend appropriate communications solutions.
• Ability to manage an inventory of communications equipment and supplies.
• Knowledge of Microsoft operating systems (Windows 10, Windows Server 2008 -2019).
• Interpersonal skills necessary to interact with all levels of technical and business personnel.
• Ability to communicate effectively, both orally and in writing, with groups from diverse backgrounds and technical abilities.
• Ability to participate in teams of technical, professional and non-management members.
• Demonstrated ability with working independently, setting priorities, maintaining schedules, and adapting to challenging situations.
• Capable of physically lifting and carrying desktop and network computer equipment, supplies and tools.
• Certifications in Cisco and related telecommunications areas a plus.