Customer Engagement Specialist

Req ID: RQ154256Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Project/Task ManagementSkills:Cloud Based Services,Engagement Strategies,Technical Writing DocumentationExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:​Seize your opportunity to make a personal impact as a Customer Engagement Specialist supporting our intelligence customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Engagement Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Customer Engagement Specialist joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.This position supports the Geospatial Services & Solutions business area to provide high-quality, cost-effective solutions to the customer. As part of the GSS Team the Customer Engagement Specialist's expertise is needed to support a sophisticated enterprise environment. The Specialist is an active participant in SAFe and Scrum development teams and meetings.HOW A CUSTOMER ENGAGEMENT SPECIALIST ADVISOR WILL MAKE AN IMPACTSPECIFIC DUTIES AND RESPONSIBILITIES:

Work with others across our team supporting HPC and clustered computing services to analysts and stakeholders who process large data sets and / or develop code as part of their projects.

Gather and refine requirements from external stakeholders and articulate those requirements to the development team and government stakeholders.

Produce documents that capture requirement details and solution specifics.

Perform outreach and marketing on HPC and other cloud capabilities being developed.

Collaborate with engineering and product development teams.

Write and edit technical documentation

Conduct research and develop solution space for stakeholder requirements

Collect feedback from users

WHAT YOU’LL NEED TO SUCCEED:Required Skills:

5+ years of relevant work experience and Bachelor's Degree in Engineering, Computer Science, Business, or the equivalent combination of education, technical training, or work/military experience

3+ years of experience in managing complex customer relationships and engagement strategies

5+ years working within the Intelligence Community or the Department of Defense

Detailed understanding of IC analytic mission cycles (e.g. TCPED, F3EAD)

Experience with IC imagery and geospatial applications

Must be able to gather and distill requirements and incorporate feedback from customers

Strong problem solving and troubleshooting skills.

Strong written and verbal communication skills

Must possess excellent time management skills and ability to work independently.

Ability to facilitate technical discussions

Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

Prior experience working within the NGA or with NSG members

Proficiency with JIRA and Confluence

Experience in producing multi-media content (videos, illustrations and other visual communication)

Understanding of Agile methodologies and practices; notably SAFe

Location: On Company SiteUS Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays#Rover2022We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.