Customer Service Officer

Job DescriptionWe are seeking a Customer Service Officer who is passionate about providing exceptional support and building lasting relationships with clients. This role is critical in maintaining customer satisfaction, resolving issues efficiently, and ensuring that every client interaction reflects the high standards of Nexmos Design.ResponsibilitiesRespond to customer inquiries via phone, email, and internal systems in a timely and professional mannerResolve product or service problems by clarifying the customer's issue and providing effective solutionsMaintain accurate records of customer interactions, transactions, and feedbackCollaborate with internal teams (design, sales, technical) to address customer concernsProvide feedback to improve service procedures, policies, and client experienceMonitor and follow up on client satisfaction and engagementEnsure compliance with company policies and service standards