Customer Service Representative

16 May 2024

Polyfab Plastics & Supply, Inc.

820 N. Cedarbrook

Springfield MO 65802

Polyfab has been a staple of the SW Missouri manufacturing landscape since 1972 and has prided itself on a customer first focus and care for the Polyfab associates. Polyfab creates industrial plastic products for a vast array of needs in a variety of industries including pharmaceuticals, marine, food services, aircraft, consumer products and manufacturing tooling. These products are all made in Springfield, Missouri in their 60,000 sq. ft automated facility and shipped globally. After more than 45 years, the Polyfab team is committed to continually providing excellence all over the world.


1. Build sustainable Customer relationships through open, honest, and interactive communication.

2. Customer Account Setup & Maintenance

Account setup in PF systems

Order Entry

Customer Change Request Facilitation

Customer Satisfaction Surveys and Data Collection

3. Internal project expediting & reporting.

4. Customer Issue Resolution

Ensure customer issues are fully understood.

Work with internal PF team to determine the root cause.

Develop and Communicate potential solutions with the customer.

Expedite the selected solution.

Follow up with the customer to ensure resolution.

5. Key Customer performance reporting with PF Team.

6. E-Commerce Sales.

7. Maintain online Polyfab accounts for direct sales to consumers.

8. Maintain inventory levels for online sales.


Strong communication and presentation skills

Familiarity with CRM and ERP systems and practices

High school diploma or equivalent

Associates Degree, in related discipling

o Communications

o Business

o Marketing


Bachelors Degree

o General Business

o Business Communications

3+ Years Industry Experience

Familiarity with ISO 9001 Quality systems