Description:Job Overview: As a representative, you will assist patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office. Job Duties: Helping patients understand financial responsibility in a helpful and non-threatening manner. Taking inbound and making outbound calls to patients regarding outstanding balances. Meeting or exceeding established metric goals. Following established procedures to resolve patient account balances: Identifying consumer payment plans Utilizing call scripts provided Setting up consumer payments over the phone Documenting all conversations electronically on company and/or client systems Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable Providing information to Client Services as neededSkills:Health care, customer service, ms suite, patient service, Prior authorization, Coordination of benefits, epic, cerner, accounts receivable, administrative skills, collection, benefit verificationTop Skills Details:Health care,customer service,ms suite,patient serviceAdditional Skills & Qualifications:
Customer service is the number one qualification. Call center experience is desired, but they have had success with retail people as well. - Must be comfortable with technology/computers. They work in multiple systems on dual monitors, so they must be able to type/talk/listen/navigate all at once. - EPIC experience is definitely a plus This position will be measured on 3 basic things: - Schedule adherence/attendance - Quality (QA scores) - Calls per hours Their ability to work from home after 3 months will be dependent on those 3 measurements. They will also make an additional $1-3/hr based on those scores. The scores they are striving for is 80% schedule adherence, 90% QA scores, and 5 calls per hours.
Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full-time