Customer Service Representative (Hybrid)

19 May 2024

Vacancy expired!

THE POSITION: 

The Customer Service Representative (CSR) is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.POSITION DETAILS:Compensation: $18.00 per hourOUR CULTURAL BELIEFS:Patient Minded I act with the patient’s best interest in mind.Client Delight I own every client experience and its impact on results.Take Action I am empowered and empower others to act now.Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results.Communication Matters I speak up to create transparent, thoughtful and timely dialogue.Embrace Diversity I create an environment of awareness and respect.Always Innovate I am bold and creative in everything I do.ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:Manage all faxes which includes uploading to patient database and assigning to the correct Care

Team memberPlace outgoing and receive inbound telephone calls as necessary and route appropriately; if able

resolve patient issue without further escalationMaintain the confidentiality and integrity of protected health information; follows HIPPA security

policies and proceduresAll other duties as assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.EXPECTATIONS OF THE JOB:First point of contact to triage inbound phone callsComplete data entry tasks; enter and set up new patients in databaseCompile new patient packets and mail out in a timely mannerComplete clerical duties including but not limited to photocopying, faxing, mailing and filingSpecial project support as necessaryAssign follow ups to the appropriate team membersActs as a backup to the receptionistThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

  • ID: #49961527
  • State: Missouri Chesterfield 63005 Chesterfield USA
  • City: Chesterfield
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-19
  • Deadline: 2023-07-18
  • Category: Et cetera