Customer Support Assistant

Job Description:

Every Word Code is seeking a motivated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, troubleshooting issues, and providing timely solutions. You will play a critical role in ensuring that our clients receive the highest level of support, contributing to our ongoing success.Responsibilities:Answer customer inquiries through phone, email, and chat.Troubleshoot and resolve customer issues in a clear and efficient manner.Provide product information, technical assistance, and support for customer inquiries.Escalate complex issues to the appropriate department or manager.Maintain accurate records of customer interactions and resolutions.Collaborate with other teams to ensure customer satisfaction and timely issue resolution.Monitor and track customer satisfaction levels to continuously improve service.