Customer Support Assistant

Job Description:

We are currently seeking a reliable and professional Customer Support Assistant to join our growing team in Kansas City, MO. The ideal candidate will play a key role in assisting clients, resolving inquiries, and ensuring customer satisfaction across all communication channels. This position is perfect for individuals who enjoy problem-solving, working in a team, and providing outstanding service in a fast-paced environment.Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chatAssist customers in navigating our products and servicesDocument client issues and escalate complex cases to the appropriate departmentMaintain accurate records of interactions and transactionsFollow up with clients to ensure their issues are resolved to satisfactionSupport internal teams with feedback and client insight to enhance service qualityUphold company policies and provide clear, courteous, and timely assistance