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Job Description - General Purpose Support clients of the company systems. Desktop support responsibilities include; imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues. Responsibilities of this position include the following: Under direct supervision, provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. - ? Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
- ? Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.
- ? Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards. Delegate responsibilities of the project to appropriate team members and provide status to supervisors and clients.
- ? Perform other tasks as requested or assigned.
Requirements for this position include the following: - ? A+ Certification is required
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- Degree or related field; or equivalent work experience.
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- 2-3 years+ of directly related technical experience is preferred
- ? Basic hands-on experience in a technical support role that includes some desktop PC support responsibilities.
- ? Show basic competency in troubleshooting desktop device conflicts, connectivity issues, and application issues in a Windows operating system in a Novell environment.
- ? Verbal and written communication skills.
- ? Ability to work well independently and with others.
- ? A+ Certification is required
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process. Why Kelly ® ?By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
- ID: #44723697
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State: Missouri
Saintlouis
63110
Saintlouis
USA
- City: Saintlouis
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2022-08-09
- Deadline: 2022-10-07
- Category: Et cetera