Desktop Technical Support

Duties and Responsibilities:

• Participates on project teams for assigned projects. Follows appropriate processes and procedures for assigned projects. Provides assistance on multiple projects.
• Installs and maintains basic hardware and software in accordance with prescribed procedures.
• Prepares system documentation within established standards. Assist on written program documentation, and operation documentation in accordance with standards.
• Performs technical testing and quality control testing activities in accordance with prescribed procedures.
• Compares testing results with provided documentation to identify and resolve any discrepancies.
• Performs day-to-day maintenance activities in assigned area (backups, administration, and hardware maintenance)
• Recognizes and analyzes problems, determines cause and initiates corrective action or escalates problems to appropriate level within department.
• Assists with implementation of design/analysis and programming/coding initiatives.
• Codes or scripts modules of programs.
• Provides general one on one training to end users on basic computer concepts and applications.
• Follows through on commitments made to customers. Assures that customer requirements are met. Escalates customer issues as appropriate.
• Monitor networks to assure maximum availability to end users.
• Works effectively with peers, team members, and other departments.
• Work with team to recommend process or procedure changes
• Performs related work as required.

• Possesses good understanding of hardware and software used in performance of job duties.
• Can gain an understanding of the overall operations and architecture of the total system.
• Possess an adequate level of knowledge of operation system and application software being used to provide high levels of support to users.
• Possess a developing competence in the tools used in design/analysis activities. Possess a basic understanding of design/analysis/development/project/infrastructure concepts.
• Has knowledge of established configuration management, software development and project methodologies.
• Possesses technical competence in assigned area.
• Needs analysis, troubleshooting, administration experience in regard to applications, business, database, network (voice, data, video), pc, and servers (operating systems, monitoring software, system software).
• Design, configuration, installation, deployment, and implementation of applications, infrastructure, networks (voice, data, video), pc, and servers (operating systems, monitoring software, system software).
• Coding, programming, development, and support of applications, client server, database, mainframe, and WEB.
• Project/Program management
• Technology training.

• Must pass a background check as prescribed by the client