.End User Supp.Technician.

Job Description

• The Assistant Support Technician will assist clients employees and contractors with the delivery of multiple Information Technology offerings, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement.
• Assist with installation, repair and replacement of computer and computer-related hardware.
• Assist with troubleshooting and installation of Windows, Microsoft Office, and other standard software packages.
• Ensure accurate inventory of devices and their assignment to users through detailed documentation in ticketing system.
• Assist with troubleshooting and resolution of Audio Visual (AV) related issues, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Assist with AV support during presentations and company-sponsored events
• Assist with business relations activities with client staff and management for feedback or user integration.
• Assist with IT processes for daily and project-based activities.
• Assist with support for customers in all client locations via phone, video, e-mail, and in-person to resolve issues.
• Assist with incidents assigned from other IT groups or non-IT sources.
• Assist with identifying and documenting accurate resolution steps for reoccurring issues in knowledgebase
• Assist with training and education to client employees on usage of IT systems
• Participate in Problem and Change Management processes as necessary.
• All other duties as assigned.

• A+ certification a plus.
• This position requires a self-starter with proactive initiative, excellent follow through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
• Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Proficient computer skills including Microsoft Office suite.