Help Desk - End User Support

TriCom Technical Services
Kansas city, MO
10 Feb 2025

Vacancy expired!

Help Desk - End User Support

Responsibilities
  • Provide troubleshooting and technical support to end-users for VMware (VDI restarts, disconnects), MS Windows, macOS, laptops, PC hardware, MS Office 365, SCCM Self-Service software Portal, Active Directory (user updates, password resets), multifunction printers and a variety of end-user productivity software (ex: Adobe Acrobat, Cisco WebEx, Slack) across all of the client’s geographies (MO, NY, DC, and home offices)
  • Work directly with end-users to provide technical support via phone calls, in-person interactions, and Slack messages.
  • Provide timely documentation in the client’s Jira service desk ticketing system.
  • Contribute to technical projects that maintain and improve the end-user computing environment.
  • Provide input and recommend process and procedural changes, designed to enhance operational efficiency and end-user experience.

Requirements
  • Must be a self-starter and have the ability to install, configure, and support software program and operate systems, as well as the ability to support end-user hardware (MacBook, Surface laptops, thin clients, monitor, printers).
This is a Contract position with our Kansas City, MO client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.
  • ID: #49114785
  • State: Missouri Kansas city 64101 Kansas city USA
  • City: Kansas city
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-02-10
  • Deadline: 2023-04-01
  • Category: Software/QA/DBA/etc