Information and Reference Services Associate

Basic Information

Reports to Information Services Supervisor

20 hours/week

Wage: $19.51 per hour

There will be hours worked in both the Information and Reference Services department and the Central Technology Center.

Position open until filled

Duties

Provides reference, information, community referral and electronic assistance with unique attention paid to patrons' diverse needs.

Provides responses to reference queries in person, on the telephone, and on-line.

Assists customers in the use of online resources.

Recommends and retrieves materials in support of customer requests.

Assists customers in their use of library computers, copying machines and printers, makes adjustments, and calls for service when necessary.

You Need

Excellent oral and written communication skills

Excellent interpersonal skills and comfortable working collaboratively with others

Ability to learn the use of varied reference sources, including electronic sources

Excellent customer service skills with an interest in, comfort with, and a genuine desire to serve and engage with people of all abilities and backgrounds.

Intermediate computer skills with the ability to help our customers with technology and device troubleshooting

The ability to speak and understand English is required. Additional consideration may be given to individuals that are fluent in any non-English languages spoken in the Kansas City area including Somali, Swahili, Spanish, Arabic, French, Dari, Pashto, and Vietnamese.

Minimum Qualifications for this position include a Bachelor’s degree and relevant experience. This qualification can also be met by an equivalent combination of education, work experience, and life experiences.

Schedule

Mon 3pm – 7pm

Tue 3pm – 7pm

Wed 3pm – 7pm

Sat 9am – 1pm

Sun 1pm-5pm

Schedule subject to change.

How to Apply

Please apply for this position through our web application system at https://www.kclibrary.org/jobs . Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.