IT Support Specialist job vacancy

Vacancy expired!

Company Federal Reserve Bank of Kansas City

As a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a stable financial system. We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.

Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Here you'll find support to develop, united in a clear and common purpose with a diverse team.

About the Role

The Federal Reserve Bank of Kansas City is seeking several IT Support Specialists that under general supervision, will provide information technology support, including handling moderately complex customer inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices. You will identify, troubleshoot, and resolve moderately complex customer PC hardware, software, and mobile computing incidents. You will collaborate with other National IT and District technical support staff to identify and resolve core problems, utilizing solid problem-solving skills to provide assistance and support to customers. You will also ensure issues are properly escalated and addressed in a timely manner. This position will report to the Supervisor of the EUS Service Desk.

Your role as a IT Support Specialist :

You will respond to incoming contacts (phone or chat) from customers requesting assistance with PC hardware, software, and mobile computing incidents of moderate complexity. Research incidents and coordinates incident resolution. Ensure the proper workflow is followed on all incidents, while placing heightened attention on all critical and high priority incidents. Offer technical assistance to aid customers in effectively utilizing automation products in an effort to mitigate future call volume. And will provide support of distributed mission-critical financial applications within the Bank.

Qualifications:

Qualified candidates should posses an understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles / functions, along with demonstrable technical troubleshooting skills and a working knowledge of current technologies.
An Associate's degree in an Information Technology related field or equivalent combination of education and/or work related technical experience is preferred.
At least two years of experience installing, troubleshooting, and repairing PC hardware and software preferred.
At least one year of phone-based service desk experience; preferably in an IT environment is preferred. Chat-based service desk experience is also desired. At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (iPhones, tablets, etc.) preferred.
At least one year experience supporting the Outlook desktop client along with O365 / Teams experience preferred.
Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on a medical condition or sincerely held religious belief.

Preferred Qualifications:

Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A+ Certification, and/or ITIL Foundations Certification preferred.

Certain eligibility requirements apply.

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened include, education/employment verification, criminal history, credit history, and reference checks.

Our Total Rewards program offers benefits that go beyond the basics featuring:

401k/Thrift Plan & Pension Plan
Market-leading Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Vacation, Personal Time & Parental Leave
11 Paid Holidays
Adoption Assistance
Onsite Fitness Centers & Cafeteria
Onsite Garage Parking at No Cost
Tuition Reimbursement
Additional Convenience Benefits, Discounts and More

Full Time / Part Time Full time

Regular / Temporary Regular

Job Exempt (Yes / No) No

Job Category Information Technology

Work Shift First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice

ID: #41618157
State: Missouri Kansas city 64101 Kansas city USA
City: Kansas city
Salary: USD TBD TBD
Job type: Permanent
Showed: 2022-05-26
Deadline: 2022-07-24
Category: Systems/networking