Vacancy expired!
Immediate need for a talented
MAGI Customer Service Representative (CSR) with experience in the Industry.This is a 06+ Months Contract to Hire opportunity with long-term potential and is located in Jefferson City,MO(Day - 1 onsite and then Remote). Please review the job description below. Job ID: 23-18902Pay Range: $14 - $16.5/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:- Answers call from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
- Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance in various applications.
- Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.
- Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.
- Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.
- Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
- Refer families, children, adults, or the aged receiving assistance from other agencies or community resources, as necessary.
- Meets or exceeds daily standards for performance, accuracy, customer service, and quality.
- Participates in training activities as needed.
- Performs other related work as assigned.
- High School Diploma or equivalent.
- Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.
- Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.
- Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.
- Skill in handling client behaviors such as fear, hostility, and aggression.
- Ability to maintain accurate and systematic records, and to organize and prioritize the workload to meet assigned timeframes.
- Ability to adapt to changes in policy, procedures, and work assignments.
- Ability to operate a personal computer and use automated technology to establish and maintain case records.
- Ability to understand, explain and apply federal and state laws, program policy, and procedures.
- Ability to communicate effectively with applicants, recipients, the general public, and other employees.
- Exceptional customer service skills.
- ID: #49949131
- State: Missouri Jeffersoncity 65101 Jeffersoncity USA
- City: Jeffersoncity
- Salary: $14 - $16.5
- Job type: Contract
- Showed: 2023-05-17
- Deadline: 2023-07-03
- Category: Et cetera