Operations Manager

The outdoors is a big place and just as it offers endless adventures, so does our company.Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!Essential Job Functions:Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

Supervises daily Service Department activities

Supervises shop personnel providing support with technical installations

Trains employees on new products and safety procedures

Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

Tracks monthly departmental results

Reviews departmental budget with Service Manager to maximize installation sales and fees

Assures productivity standards are met

Provides "cradle to grave" customer service

May answer phones and provide assistance

Maintains a safe work area for customers and coworkers

Performs other miscellaneous duties as assigned

May cross train to perform other duties

Essential Job Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage

Ability to communicate in a professional and tactful manner

Ability to prioritize work assignments & analyze and write reports

Ability to provide accurate and helpful information to customer

Ability to handle problems and facilitate successful outcomes

Willingness to accept additional tasks, duties and/or direction from management

Some supervisory experience preferred

Basic math skills

Comprehensive knowledge of product installation activities

Working knowledge of the activities, methods, procedures and policies of a Service Department environment

General knowledge of products, installation schedules, product prices and current sale items

Forklift experience/certification preferred or ability to be certified required

Valid Driver's License Required

May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

Prolonged periods of standing, stooping, crawling, and bending

Exposure to heights and hazards related to working with electrical and welding equipment

Environmental conditions include heat, cold, humidity, noise, dust and wetness

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.#OperationsManager #FRManager #ServiceEqual Opportunity Employer Minority/Female/Disability/Veteran