Patient Services Coordinator

THE POSITION:The Patient Service Coordinator is responsible for coordinating the lifetime care of the patient; as well as, being a dedicated resource for the physician and their staff. They work with the patient and their acre team throughout the patient’s journey. This includes monthly coordination of medication for the patient, contacting prescribers as needed and working with the Reimbursement Team to ensure the patient fully understands the impact to their benefits.ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:Ensure a positive patient experience throughout the entire patient journeyManage the active patient case to include coordination of drug shipment and supply processing by coordinating refills and ensuring ongoing patient compliance with medical regimenOwn the relationship with all care partners such as the patients’ physician, nurse, caregivers and pharmacistMaintain the confidentiality and integrity of protected health information; follow HIPPA security policies and proceduresAll other duties as assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.EXPECTATIONS OF THE JOB:Hours (40, M-F)Manage the wholesale facilities; including identification of new facilities and maintenance of active facilities in addition ensure license are correct and updatedAct as the primary point of contact for active patients by handling patient inquiriesGather all necessary information from prescribers to ensure the patients continuation on therapyProvide patient with educational and marketing materials to be included with monthly shipmentsAdapt and successfully handle unexpected situations preventing disruption of service to the patients therapyCollaborate financial teams on collection of patient paymentsEducation patients on financial assistance offerings and engage internal partnersPartner with the pharmacy team on delivery exceptions and ensure patient notificationThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.