Patient Services RepReq #:0000163775Category:Clerical / Administrative SupportStatus:Part-TimeShift:DayFacility:Monmouth Medical CenterDepartment:Crisis Receiving StabilizationLocation:Morganville, NJ, 50 Route 9, Morganville, NJ 07751PLEASE NOTE: This position will be located in Morganville , NJ at the Crisis Receiving Stabilization Center (CRSC).Job Overview:Patient Service representative performs various front desk and administrative duties in order to ensure patient and staff satisfaction and timely service delivery.Qualifications:Required:
High School Diploma or Vocational High School Graduate or possession of an approved High School Equivalency
One-year experience in clerical or receptionist work
Preferred:
Bilingual
Certifications and Licenses Required:
N/A
Scheduling Requirements:
Part Time - Day - 20 hours weekly
Essential Functions:
Greets patients and visitors in a courteous and friendly manner
Registers and,or checks in patients, verifying the two patient identifiers, patients name and medical record number in compliance with TJC, at every patient encounter,
Prepares and fully completes all necessary forms and documents, obtaining patient signatures as needed during the registration process,
Assists patients with utilizing MyChart to check in and access their healthcare information,
Ensures accurate reimbursement of all accounts by correctly identifying insurance carriers, plans and obtaining complete insurance information and scanning most current insurance card and identification into EPIC,
Contacts insurance companies to verify, obtain and update current benefit information, eligibility, and authorizations,
Responsible for updating each account with benefit information,
Effectively completes transactions regarding up-front collection of patient payment at the time of service
Assists patients with retrieving their medical records as needed
Follows HIPAA Compliance at all times
Promotes a positive and healthy workplace environment, maintaining professional relationships with all co-workers and interacts with other disciplines, departments, agencies and insurance companies in a professional manner
Maintains and updates professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees
Assists with managing patient flow and oversees, maintains waiting room environment throughout the day, directing and assisting patient to appropriate department or area as needed
Answer a high volume of incoming calls promptly, transferring calls to staff as needed and forwarding information from patient to other staff members with follow up as needed
Utilize Epic chats, pools and other functionality, in addition to phone calls to expedite patient needs
Responsible for scheduling and coordinating patient appointments, in person and telehealth, with verification of patient demographic and insurance information prior to their appointments, including calling patients to cancel and reschedule as needed, ie,
Responsible for entering no shows and arriving patients in EPIC, reviewing voicemails and return calls within 24 hours,
Records daily office charges, hospital charges, receipts and total number of patients seen and is responsible for the follow up and completion of daily work ques assigned that are included in EPIC
Assists with verifying and, or entering the billing charges and indicators to the billing system as needed, with cross checking of spreadsheets and logs
Maintains and accesses clinic records and files according to HIPAA guidelines
Demonstrate competency in operating copy, scanning, office equipment, sorting and maintaining incoming and outgoing correspondence, while performing all clerical functions in compliance with departmental rules and regulations
Complies with unit and department scheduling guidelines and coverage needs of the department
Able to function independently with minimal direction from supervisor,
Performs other duties as assigned
Benefits and Perks:At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while deliveringa best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.Equal Opportunity EmployerRWJBarnabas Health is an Equal Opportunity Employer
Full-time