Principal ServiceNow Platform Engineer

19 Aug 2023

Secure our Nation, Ignite your FutureCurrently, ManTech is seeking a motivated, career and customer oriented ServiceNow Platform Engineer to join our team in the Springfield, VA area. This position is supporting delivery of Enterprise IT services as a part of a 150+ person team supporting critical DoD missions. Your career will have meaning and make a difference protecting America!Responsibilities:

The ServiceNow (SNOW) Platform Engineer serves as the Activity's IT Subject Matter Expert (SME) for the ServiceNow platform, and will be responsible for supporting, operating, and maintaining the Activity’s IT on-premises SNOW instances.

The SNOW Platform Engineer will bring their expertise in SNOW and will be well-versed in the best practices, having hands-on experience with all common NOW platform core functionality.

The Engineer will also be responsible for installing, enabling, configuring, and customizing core applications, such as the Configuration Management Database (CMDB), Change Management, Incident and Problem Management, Request Management, Discovery, Knowledge Management, and other modules on the NOW platform based on business requirements to facilitate, the rollout of new functionality, interfaces, modules, and other items such as user interface (UI) and workflow configuration.

The SNOW Platform Engineer should have experience with the configuration, developing, and deployment of scoped applications within the NOW platform.

The SNOW Platform Engineer is responsible for planning, preparing, and successfully executing NOW Platform upgrades and other routine maintenance evolutions with minimal or no disruption to SNOW enterprise service offerings.

The SNOW Platform Engineer will contribute to troubleshooting, root cause analysis, creating and maintaining, high quality technical documentation of system functionality and operational workflows, and other SNOW support activities as needed to ensure the NOW platform operates efficiently and in a known consistent manner.

The SNOW Platform Engineer communicates, collaborates, and works with multi-disciplinary IT teams. As well as IT's internal and external customers, to translate their voice and needs into user stories, and working with the SNOW Developer to propose and deliver digital transformation solutions that solve organizational business and mission needs for the Activity.

The SNOW Platform Engineer will provide consulting services and escalated tiered support to the Activity's Enterprise IT O&M teams and provides mentorship and on-the job training (OJT) to junior and/or lesser experienced personnel.


Shall possess the SNOW Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.

Shall have 7 or more years of progressive experience successfully operating, maintaining, and delivering solutions and business value through the ServiceNow platform and instances.

Demonstrated hands-on proficiency in the following areas:

Subject matter expertise and hands-on experience with the IT Service Management (ITSM), IT Operations Management (ITOM), Service Catalog, Service Portal, and scoped applications.

Experience with the NOW platform on the Madrid release or newer.

ServiceNow best practices and ongoing knowledge of latest ServiceNow features.

Scripted aspects of the ServiceNow platform, including Business Rules, workflow, Script Includes, UI Actions, and Scheduled Jobs.

Web Services Integration via SOAP, REST, JSON, and good understanding of web programming and markup languages to include HTML, JavaScript, CSS, and XML.

Integrating the ServiceNow platform with other third-party products, applications. and services using the Integration Hub and ServiceNow store applications.

Understanding of supporting tools and technologies such as LDAP, NTP, SMTP, Single Sign-On (SSO), Identity Management, MID Servers, SSL certificates, Automated Testing tools, etc.

Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position.

Desired Qualifications:

ServiceNow Certified Implementation Specialist (CIS) certifications in Discovery, Event Management, Hardware Asset Management, IT Service Management, Project Portfolio Management, Risk and Compliance, Service Mapping, and/or Software Asset Management.

TILv4 Intermediate certification(s) or higher.

Demonstrated experience and the knowledge in the following areas:

Experience with the Rome platform or newer.

Using the ServiceNow NOW Automated Test Framework (ATF) to support automated testing such as regression testing.

Using the CITRIX Application Delivery Controller (ADC) as a hardware load balancer for the NOW platform.

Agile principles and ways of working to include agile software development.

Working in a complex multi-vendor environment.

Understanding of risk management and how to address, mitigate, and/or remediate risks effectively.

Ability to multi-task in a fast-paced high-performance environment collaborating with multiple teams.

Security Clearance:

This position will require an active DoD Top Secret with SCI eligibility. The position will require the ability to obtain and maintain a Counterintelligence (CI) Polygraph after starting.

Physical Requirements :

Position self to move.

Stationary 50% or more of the time.

Occasionally move around the office.

Ability to communicate with others.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

  • ID: #50242474
  • State: Missouri Springfield 65801 Springfield USA
  • City: Springfield
  • Salary: USD TBD TBD
  • Showed: 2023-08-19
  • Deadline: 2023-10-18
  • Category: Et cetera